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Joseph Hossni Atta

Research analyst

Zamalek, Cairo, Egypt

Work Experience

  • Research analystFull Time

    lexisnexis Risk Solutions

    Jul 2016 - Mar 2019 -2 yrs, 8 months

    United States , Boca Raton

    • Job Details:Research/Analysis/Evaluation: Provide high-level research on individuals, corporations, and foundations using a wide variety of biographical, organizational and financial sources online database services, Internet websites, and government sources and other external repositories of public information. Analyze and synthesize accumulated information. Evaluate research results to develop and implement further research strategies utilizing ethical intelligence-gathering techniques of data. Demonstrated experience in prospect research, development, library research or information related field in an advanced environment. Knowledge of the range of resources available to prospective researchers and the ability to apply those resources in an organized and purposeful manner. Related Responsibilities: ▪ Respond to all marketing /sales requests, in close collaboration with the company's content team. ▪ Developed extensive databases to support a national and international market. ▪ Assist in the execution and/or oversight of Manager’s Control Assessment at regional and/or country level(s). ▪ Perform AML investigations and compliance reviews in conjunction with countries/regions, particularly in relation to high risk customers. ▪ Document review findings, ensure awareness of conclusions and prepare a report of findings for Compliance and Business management. ▪ Assist efforts to improve internal processes and procedures. ▪ Facilitate research and investigation of potentially cases of AML interest/escalations. ▪ Working knowledge of client database and transactional monitoring processes. ▪ Working with global colleagues to investigate and detect possible money laundering activities. ▪ Work with the AML management team to recommend explanation of changes and training for offshore Team. ▪ Working knowledge of client database and/or transactional sanctions screening processes.
  • Case ManagerFull Time

    Catholic Charities

    Jul 2015 - Jun 2016 -11 months

    United States , Tampa

    • Job Details:Case Manager of the Refugee Program to provide direct services to support Reception, Placement, and Match Grants. The Case Manager provides social services and assistance to improve the social functioning of the refugee program clients and their families and to maximize the family well-being. The overall objective of the program is to assist the refugee clients in accessing services, employment opportunities and become economically self-sufficient, as soon as possible, after their arrival into the Unites States. Related Responsibilities: ▪ Compliance with all company safety, personnel and operational policies and procedures. ▪ Organization and direction of work schedule to ensure effective operations of Agency programs. ▪ Contributed positively as a member of a multi-tiered and collaborative team.
  • Project ManagerFull Time

    Mena's Hair Design

    May 2013 - Jun 2015 -2 yrs, 1 month

    United States

    • Job Details:Designing and implementing the fan loyalty and rewards program, with a focus on delivering value Work through all execution details to ensure a timely and successful program launch. Collaborate with a cross functional team. Examine customer data program engagement and rewards redemption. Develop user Prepare and launch program upgrades. Develop and execute long term strategic growth plans. Responsible for loyalty programs and customers retention programs, with good back ground on data analysis to be able to design loyalty programs for different kinds of customers based on current data on customer profiles.
  • Project SupervisorFull Time

    Computing Technology Inc

    Dec 2011 - Apr 2013 -1 yr, 4 months

    • Job Details:Fulfilled duties as Project Supervisor as defined by the Department of State and its contractors. Communicated with operations Managers (OM’s) in Jerusalem, Brazil, and South American countries to streamline processes and meet the needs of the Consulate General. Managed activities directly related to the U.S. Embassy and its procedural processes for US Visa applicants. Improved hiring, training, and interdepartmental processes for Task Orders specifically related to the Middle East consulates. Maintained high quality standards by implementing SOP’s and accurately forecasting to meet SLA’s (service level agreements). Related Responsibilities: ▪ Demonstrated outstanding leadership and superb project management skills, consistently scoring ▪ % 90 or greater on Customer Satisfaction surveys distributed to study delivery managers during project initiation, monitoring, and closeout phases. ▪ Direct call center operations as a liaison between applicants and call center agents. ▪ Administer performance management by diagnosing improvement opportunities. ▪ Providing effective feedback, coaching, training, professional development, and corrective action plans. ▪ Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives. ▪ Monitor interaction between staff and callers to ensure quality assurance standards. ▪ Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff. ▪ Maintaining service, talk/wrap time, data, and both applicants and consumer satisfaction levels.
  • Education

    • BS in Hospitality Management

      US Equivalence

      Jan 2008 - Jan 2008 - 0 Month

    • BS in Hospitality Management

      Menoufia University

      Jan 2001 - Jan 2005 - 4 yr

    Achievements

    Self-driven Associate Project Manager skilled at executing various project management tasks, monitoring team performance and activity, and assisting in business plan development. Offers excellent analytical and communication skills, great multitasking skills, and well-developed ability to work and perform well in fast-paced business environments.Good exposure in regulatory product lifecycle maintenance activi- ties of product renewals, variation filing, submission through liaising with different internal and external stakeholders to ensure quality submission readiness by time.Delivered various important metrics and re- ports to senior management to empower them to make data driven decision making process and identi- fies key areas of improvements.

    Skills

    • Leadership
    • Project Management
    • Excellent Communication
    • Customer services
    • Program manager
    • Call Center
    • Risk Management
    • Change Implementation Plans
    • research analyst
    • non profit
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    Languages

    • Arabic

      Fluent
    • English

      Fluent
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