Joseph Adikwu
Client Service Representative
Abuja, NigeriaWork Experience
Omni Interactions
Jul 2022 - May 2023 -10 months
- Job Details:Handled an average of 150+ customer inquiries per day across phone, email, and chat, achieving a 95% first-call resolution rate.
Keywords Studios
Sep 2020 - Jun 2022 -1 yr, 9 months
- Job Details:Delivered exceptional service to over 1,200 customers monthly, maintaining a customer satisfaction score of 92%.
TransPerfect Gaming
Jul 2018 - Aug 2019 -1 yr, 1 month
- Job Details:Managed customer service inquiries in a fast-paced environment, consistently exceeding KPIs by 10-15% monthly.
Education
Bachelor's Degree in Communications
University of AbujaJan 2014 - Jan 2018 - 4 yr