Jose Alex

Work Experience

Tentacle Technologies Sdn., Bhd.,

Jul 2014 - Present -10 yrs, 11 months

Malaysia , Kuala Lumpur

Job Details:• Server Deployment (Physical and Virtual machines) via remote support as well as in the DataCentre. • Installation and configuration. ( Installation & Upgrading Windows O/S RAW/ISO image, License activation, Domain Joining, Standard software, Antivirus and Veritas Net backup & VSF) • Server Hardening (Local Security Policies, Registry & services) • Patches: Microsoft, Net backup, Veritas storage Foundation. • HP smart start, Proliant service pack and HP iLO configuration. • In the Network Configuring IP, DNS, WINS and Teaming. • 2003-2008 Physical servers, (HP Proliant and Blade enclosure) RAW Installation and Upgrading. • Virtual servers (Deployment , O/S Installation via Template/Network Installation) • Organizing and approaching various teams for further configuration of the server towards completion and go-live. • Supporting the server until and even after moved to production. • Upgrading the Operating System & Server capacity RAM/Disk/CPU is the simultaneous responsibility.

Hewlett Packard Sdn., Bhd.,

Apr 2011 - Jul 2014 -3 yrs, 3 months

Malaysia

Job Details: Administering, Maintenance of windows 2008 R2, Windows 2003 server Environment.  Administering VMware ESXi 4.0, VMware View 4.5 Servers using Vcentre.  Administering and Managing Citrix Xenapp Servers.  Monitoring & managing citrix Farm..  Administering Microsoft Exchange 2003 and 2010 Servers.  Administering & Managing AD, DNS, DHCP, SMTP, FTP, File & Print and Backup Servers.  Configuring server monitoring services as ACF, SRV, OVO & Data Protection Services  Administering IIS servers for internal sites.  Working in Incident, Service Call and Change as per ITIL Standards.  Managing RILO, RSA Secure ID Management  Managing & monitoring Clusters Servers & Failover Services with load balancing.  Ensuring the tickets to achieve the 100 % SLA, complete queue control to ensure prompt Service Delivery .  Performing Health Check analysis according to Schedule provided by the Clients.  Installed Server application software, upgrades & service packs/Microsoft patches.  Handling the Anti-virus Management for Clients Ensuring the Security of AV Servers ,End to End Support Providing for AV (Symantec & Mc Afee )  Troubleshooting and handling the network problems. Expertise in supporting High end customers and Critical situations where speed, knowledge & communication merges.