Jonathan Akmal El Zawy

Key Account ManagerFull Time

Client Relations CoordinatorFull Time

• Job Details:In my role as a Client Relations Coordinator, I worked abroad in the North Coast city, focusing on managing and addressing the concerns of high-profile customers at Hacienda Bay & Hacienda White. Ensuring prompt resolution of customer issues, working closely with a team to handle inquiries, complaints, and requests, aiming for exceptional service and surpassing customer expectations. Additionally, I hold the positions of Call Center Manager and Quality Inspector, overseeing operations, managing a team of agents, and maintaining a high standard of customer service.

Operations Team LeaderFull Time

• Job Details:Managed EFS call center, a team of [17] customer service representatives, [2] trainers, and [1] quality auditor. Created a team culture of exceeding customer expectations, and exceeding all company performance goals and standards.