Jolie Saad

Call Center AgentInternship

• Job Details:• Handled incoming/outgoing calls • provided follow up • provided best possible service/customer care • answered all inquiries about institution • created excel sheets with all the caller’s information • communicated any complaints.

Office ManagerFull Time

• Job Details:• Oversaw operational, financial, and administrative business processes • kept business leaders informed with regular reports • tracked employee performance • preserved customer loyalty through surveys • completed document management • administered social media platforms • came up with marketing strategies