John Emad William

Workshop ManagerFull Time

• Job Details:● Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations. ● Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct. ● Manage inward goods, checking quantities, dispatching goods and receipting invoices ● Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager. ● Report on manpower overruns or shortfalls. ● Ensure adequate maintenance of tools, equipment and other materials in the Service Area. ● Work with the Operations manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate. ● Investigate customer complaints and concerns arising from products and suggest appropriate solutions. ● Discuss with team to identify appropriate course of action. ● Develop and implement systems to record, file and store information pertaining to client enquiries. ● Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. ● Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance. ● Promote a Health and Safety culture within the business ● Review customers service orders and inspect the quality of a technician repairs before the release of vehicles. ● Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures. ● Receive and review feedback from customers and follow up to ensure customer satisfaction.

Workshop EngineerFull Time

• Job Details: Designing maintenance strategies, procedures and methods.  Carrying out routine scheduled maintenance work and responding to equipment faults.  Diagnosing breakdown problems.  Fitting new parts and making sure equipment is working correctly.  Carrying out quality inspections on jobs.  Liaising with client departments, customers and other engineering and production colleagues.  Arranging specialist procurement of fixtures, fittings or components.  Controlling maintenance tools, stores and equipment; monitoring and controlling maintenance costs.  Dealing with emergencies, unplanned problems and repairs.  Improving health and safety policies and procedures.  Ensuring there is continuous cover of the machinery and equipment in case of breakdowns.

TroubleshooterFull Time

• Job Details:Duties Diagnosing breakdown problems;fitting new parts and making sure equipment is working correctly;carrying out quality inspections on jobs