Basic Info
John attallah
10 years
Cairo, Egypt
Master's Degree
Manager
Work Experience
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Service Delivery Manager at Xerox Egypt
Experience DetailsService Delivery Manager Operations/Management Manager The scope of this role is the responsibility for the delivery of service for large national clients; has responsibility for annual post sales revenue/gross profit plan equal $2M from the contracted services. The role has leadership responsibilities, in a matrixed virtual team environment. Delivering operational excellence and building client relationships/Client Retention, joint account partnership with Sales, partner management Company DetailsXerox Egypt (multinational) Cairo, Egypt 101-500 employees Information Technology Services www.xerox.com
Jan 2011 to present (6 years 7 months)
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Customer Satisfaction Coordinator at Xerox Egypt
Experience DetailsCustomer Satisfaction Coordinator Marketing/PR/Advertising Experienced (Non-Manager) The scope of this role was to deploy Xerox objective to focus on achieving high level of customer business relationships across all Xerox operations; GDO operations; Strategic Accounts Operation; Finance; Authorized re-sellers and Authorized services providers Company DetailsXerox Egypt (multinational) Cairo, Egypt 101-500 employees Information Technology Services www.xerox.com
Apr 2008 to Jan 2011 (2 years 9 months)
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Achievements
-Managing a business portfolio of strategic accounts within Banking, telecommunication, Education, IT and FMCG sectors with annual contracted services exceeding 1 M $ in revenue, considering profit margins. -Supporting the strategic sales function of the existing mega accounts via generating needs and identifying gaps within the account through customer communication, C level engagement during periodical operational and business reviews. -Monitoring, controlling and enhancing profitable contracts of Xerox strategic accounts via maintaining healthy cost structure driven by continuous management to Xerox vendors and sub-contractors business agreements. -Setting projects deployment plans for newly acquired strategic accounts, coordinating between customer and Xerox regarding selecting work force, contractual provisions, statement of work, security measures and contingency plans.
Education
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MBA in General Management
Education DetailsMBA General Management AAST for Science, Technology and Maritime Transport, Egypt A / Excellent / 85 -100% - Marketing Management - International Marketing - Managerial Economics - Managerial Finance - Strategic Management - Accounting and financial reporting - Contemporary Management - Operations Mgmt N/A AAST for Science, Technology and Maritime Transport
2008 - 2011
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Certifications
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Lean Six Sigma Yellow belt
Jan 2010
Certificate detailsLean Six Sigma Yellow belt Jan 2010 N/A N/A N/A Xerox Egypt N/A |
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Customer Retention and Satisfaction
Nov 2009
Certificate detailsCustomer Retention and Satisfaction Nov 2009 N/A N/A N/A American Chamber of Commerce in Egypt N/A |
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High Impact Presentations
May 2014
Certificate detailsHigh Impact Presentations May 2014 N/A N/A N/A Dale Carnege Traning N/A |
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Stepping up to Management Program
May 2017
Certificate detailsStepping up to Management Program May 2017 N/A N/A N/A Harvard - Xerox Virtual training for four months for the DMO " Developing Market operations " region; emphasising on the principals, approaches and best practices for the new to people manager |
Training and Courses
Training/Course DetailsGlobal Service Delivery Model Aug 2014 Xerox Romania A complete set of practices and procedures for the service delivery complying with ITIL and COBIT Standards |
Likes and Dislikes
Last update more than 2 months ago.
Profile Skills and Keywords
AS 400Account ManagementAnalyticalBusiness Relationship ManagementCustomer Retention And SatisfactionCustomer Satisfaction CoordinatorEnglishForecasting And PlanningGeneral ManagementGlobal Service Delivery ModelHigh Impact PresentationsImplementation And Project DeliveryInformation Technology ServicesLeaderLean Six Sigma Yellow BeltMBAManagementMarketingMicrosoft OfficeNegotiatorP&LPeople ManagementPlannerProblem SolverResources ManagementService Delivery ManagerService Improvement PlanningStepping Up To Management ProgramThird Party ManagementXerox EgyptSelf-assesed Skills
Tools and Technologies
Microsoft Office
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AS 400
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Fields of Expertise
Third Party Management
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Resources Management
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Forecasting and Planning
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Implementation and Project delivery
Implementation and Project delivery
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Business Relationship management
Business Relationship management
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P&L
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Service Improvement Planning
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Account Management
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People Management
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Key Skills
Analytical, Leader, Planner, Negotiator, Problem SolverOnline Presence
