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john Sarwat attallah

Service Delivery Manager at Xerox Egypt

Cairo, Egypt
  • Business Relationship management
  • P&L
  • Service Improvement Planning
  • Account Management
  • Third Party Management

Work Experience

  • Service Delivery Manager at Xerox Egypt

    Jan 2011 to present · 7 Years 9 Months
  • Customer Satisfaction Coordinator at Xerox Egypt

    Apr 2008 to Jan 2011 · 2 Years 9 Months

Education

  • MBA in General Management

    AAST for Science, Technology and Maritime Transport - Egypt 2008 to 2011 · 3 Years

Achievments

-Managing a business portfolio of strategic accounts within Banking, telecommunication, Education, IT and FMCG sectors with annual contracted services exceeding 1 M $ in revenue, considering profit margins. -Supporting the strategic sales function of the existing mega accounts via generating needs and identifying gaps within the account through customer communication, C level engagement during periodical operational and business reviews. -Monitoring, controlling and enhancing profitable contracts of Xerox strategic accounts via maintaining healthy cost structure driven by continuous management to Xerox vendors and sub-contractors business agreements. -Setting projects deployment plans for newly acquired strategic accounts, coordinating between customer and Xerox regarding selecting work force, contractual provisions, statement of work, security measures and contingency plans.

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Skills
Tools and Fields of Expertise

  • Business Relationship management
  • P&L
  • Service Improvement Planning
  • Account Management
  • Third Party Management
  • Resources Management
  • Forecasting and Planning
  • Implementation and Project delivery
  • Microsoft Office
  • People Management
  • AS 400

Languages

  • English

    Advanced

Training & Certifications

  • Stepping up to Management Program

    Harvard - Xerox · 2017
  • Global Service Delivery Model

    Xerox Romania · 2014
  • High Impact Presentations

    Dale Carnege Traning · 2014
  • Lean Six Sigma Yellow belt

    Xerox Egypt · 2009
  • Customer Retention and Satisfaction

    American Chamber of Commerce in Egypt · 2009