profile-img

John Mourad Grace

Technical Support Specialist at Convergys

Shubra, Cairo, Egypt

Work Experience

  • Technical Support Specialist Full Time

    Convergys

    Sep 2016 - Present -8 yrs, 9 months

    Egypt , Giza

    • Job Details:Handling Canadian customers over the phone. Helping them with their internet issues, long distance calls, e mails and TV. Rendering quick solutions. Working and taking decisions under pressure. Fluency in English.

  • International Account Adviser Full Time

    Vodafone Egypt

    Dec 2015 - Mar 2016 -3 months

    Egypt

    • TraineeInternship

      Credit Agricole Egypt

      Egypt , Cairo

      • TraineeInternship

        Credit Agricole Egypt

        Jul 2014 - Oct 2014 -3 months

        Egypt , Cairo

          • Education

          • Bachelor's Degree in International Business Administartion

            Sadat Academy for Management Sciences (SAMS)

            Jan 2013 - Jan 2016 - 3 yr

          • High School - Thanaweya Amma

            St.Joseph Maronite Language School

            Jan 2012 

          Skills

          • Customer Service
          • Photography
          • Technical Support

          Languages

          • English

            Fluent

          • Arabic

            Fluent

          Training & Certifications

          • Photography

            Cairo Photography Club·2013
          Share this Profile