John Youssef

Cib

• Business Banking Growth bankerFull Time

  May 2022 - Present -3 yrs, 1 month

  Egypt , Alexandria

  • Job Details:Provide Business customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in all assigned Business Banking Products to ensure that targets are met through relationship building with existing customer base as well as new to bank clients in a transparent & ethical way. Handle all companies’ account opening & its related processes. (Collecting required document, follow up with central operation until account opened , rectify any discrepancy, etc.. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.) Grow current business, maximize customer penetration and share of wallet by conducting Sales calls/ Sales meetings with customers in designated branches. Uncover the true potential of the assigned Growth portfolio to upgrade customers to the higher segments, refer qualified customers for unsecured lending. Attract New-to-Bank customers as per the Segment criteria to maximize liabilities and trade finance as well as cross selling. Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion Respond and follow up on sales inquiries to comply with the set level of service & ensure customer satisfaction. Handle customers’ complaints properly, directs them to the relevant channels and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT Ÿ Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed Ÿ Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy Ÿ Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control Regular portfolio KYC and commercial register update and clean up to ensure all client information is accurate and up to date
• Senior Personal BankerFull Time

  Apr 2018 - Apr 2022 -4 yrs

  Egypt , Alexandria

  • Job Details:1. Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service. 2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way 3. Handle all account opening & it’s related operations process including system input & data entry. 4. Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets. 5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.) 6. Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty Reporting & Communication 7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed 8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers’ requests are processed timely and efficiently 9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy 10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control 11. Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion Policies, Processes and Procedures 12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day-to-day Operations 13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures Compliance 14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
• Plus bankerFull Time

  Aug 2016 - Mar 2018 -1 yr, 7 months

  Egypt , Alexandria

  • Job Details:1. Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service. 2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way 3. Handle all account opening & it’s related operations process including system input & data entry. 4. Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets. 5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.) 6. Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty Reporting & Communication 7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed 8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers’ requests are processed timely and efficiently 9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy 10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control 11. Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion Policies, Processes and Procedures 12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day-to-day Operations 13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures Compliance 14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
• Senior Personal BankerFull Time

  Mar 2016 - Jul 2016 -4 months

  Egypt , Alexandria

  • Job Details:1. Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service. 2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way 3. Handle all account opening & it’s related operations process including system input & data entry. 4. Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets. 5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.) 6. Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty Reporting & Communication 7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed 8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers’ requests are processed timely and efficiently 9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy 10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control 11. Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion Policies, Processes and Procedures 12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day-to-day Operations 13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures Compliance 14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
• Personal BankerFull Time

  Jun 2014 - Feb 2016 -1 yr, 8 months

  Egypt , Alexandria

  • Job Details:1. Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service. 2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way 3. Handle all account opening & it’s related operations process including system input & data entry. 4. Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets. 5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.) 6. Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty Reporting & Communication 7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed 8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers’ requests are processed timely and efficiently 9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy 10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control 11. Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion Policies, Processes and Procedures 12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day-to-day Operations 13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures Compliance 14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
• liability OfficerFull Time

  Mar 2013 - May 2014 -1 yr, 2 months

  Egypt , Alexandria