John Saad

CRM Application ManagerFull Time

• Job Details:Responsibilities  Work with the project team to gather the business and functional requirements, by scoping defining, and prioritizing requirements.  Oversee business analysis to ensure requirements are properly documented, tested, appropriate training materials are developed, and training/support provided to end users.  Mapping functional requirements to Dynamics features and functionality.  Work with developers to transform new requirements into design and implementation.  Conducts business process analysis, needs assessments, and preliminary cost/benefits analyses to align IT solutions with business initiatives.  Works closely with business users to define and analyze problems and figure out the most suitable technical, application or configuration solutions.  Helping the team through the life cycle of a CRM implementation providing key inputs during design, migrating data from external systems, conducting and supporting solution testing, building test cases, assisting with functional, system and user acceptance testing, and conducting and supporting user and administrator training.  Develops, modifies, and implements applications and system across the Microsoft technology stack to deliver best in class solutions.  Maintains and supports solutions by addressing issues and determining the need for enhancements.  Demonstrates creative problem-solving techniques to ensure client satisfaction and improve business processes.  Deploying CRM solutions that include extensive data and systems integration.