John Nasr

Senior IT AnalystFull Time

IT Help desk EngineerFull Time

• Job Details:Responding to queries via chat, email, or phone Training other staff members on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Resolving problems with networks and other computer systems Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods Running reports to analyze common complaints and problems Installing or changing the software to fix issues Remotely accessing hardware or software for clients to make changes and fix problems

traineeInternship

• Job Details:unified communications track