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John Morckos

Senior project Manger at Benya Systems

Maadi, Cairo, Egypt

Work Experience

  • Senior project MangerFull Time

    Benya Systems

    Jul 2020 - Present -4 yrs, 11 months

    Egypt , Cairo

    • Job Details:Jointed BENYA Systems (System Integrator) as Senior Projects Manger (Active and Passive). Responsible for overseeing all aspects of the projects to ensure the delivery, installation and services are on a high standard, and it is running to the timescales allowed. Monitoring progress, overseeing finance and ensuring project quality - Making strategic decisions and providing leadership and direction to whole team to implement those decisions - Meeting with clients, stakeholders to report on project progress - Liaising with clients building strong working relationships - Devising cost-effective plans to enable effective project completion - Managing risks to avoid delays or reputational damage - Ensuring permits and legal papers are secured ahead of the project – Interface with consultants and the Partnership vendors and suppliers to ensure projects are on schedule and within time plan - Cost estimating and developing the budget And demonstrated by the accuracy of delivery time lines, Invoicing plan and Revenue Forecast. • Egyptian Ministry of Defense: Egypt Olympic City Access Control system and ITS / Military Strategic Command ITS and Data Center. • Telecom Egypt: Open RAN and VDI Data Center Solution. • Egyptian Mistry of LAW: All Egypt Public Prosecution and Judicial offices Digitalization. • Enterprise Sector: Data Center and Security. • Egyptian Knowledge City. • Egyptian Ministry of Education: Digitalization for whole Egypt Schools.
  • Services Project ManagerFull Time

    NEC - ICT

    Sep 2017 - Jun 2020 -2 yrs, 9 months

    United Arab Emirates , Dubai

    • Job Details:Jointed NEC as Service Delivery Project Manager working on Service Providers Account, handling multi projects with different technologies (Networking, Data Centers, Virtualization, GVPN, SPE , UPC, NFVI) The main focus was to manage the turnkey projects Delivery / Install / Operation and support Account and sales team in accordance to NEC / International Project Management standards (PMP) to the meet the agreed Scope, Quality, Cost, and Timelines. And demonstrated by the accuracy of delivery time lines, billing plan and Revenue Forecast. • Globule Business Edge (GVPN) Project: Responsible to Deliver / Install and Operate with full Migration of M120 to MX480/960 & Juniper ACS (Advanced Customer Support) & Operations Tools: (Executive Dashboard and Offline Planning tool) • NFVI (Network functions virtualization Infrastructure): Responsible to Deliver / Install and Operate for Project phase ONE, as of 16 sites standards for compute, storage, and networking resources that can be used to build virtualized network functions. (Consist of NFVO provided by NEC/NetCracker & VIM by RedHat & Operation Tools by NEC/NetCracker & SDN-Controllar and Networking by Juniper & Servers by Dell) • SPE (Service Provider Edge): Responsible to Deliver / Install and Operate of multiple Sites (Juniper Switch EX9214 and Router MX960)
  • Project ManagerFull Time

    Comba Telecome

    Dec 2013 - Aug 2017 -3 yrs, 8 months

    United Arab Emirates , Dubai

    • Job Details:• Experienced and knowledgeable Project Management professional experience technical and networking understanding driving quality assurance telecom project operations in challenging and competitive markets. Seek a forward-thinking company that can utilize extensive Telecom and leadership expertise, and strong project management skills. Led and developed full scale project plans and executions. Responsible for more than one cross-company project at a time. Defined the project scope of work, financial plan, its goals and delivery – Managed all aspects of the project business plan and budget. Managed the operational, financial and technological aspects of projects based on time-lines and work plans. • Manage team; maintain focus, discipline and adherence to standard operating procedures. Ensure that the team follows agreed fault management process for engagement, delivery and communication with regards to fault resolution. Ensure team follow internal and customer expectations and guidelines regarding governance of fault management. To champion the team’s requirements with internal/external departments – to ensure that the operational objectives are met. Responsible to continually review, Implement and maintain departmental processes in order to meet the SLA/OLA and to improve the quality of service provided. • To manage the performance of all team members via the process of PD (Performance Management Process) and to identify and address colleague issues and potential areas for concern professionally, in order to maintain colleague discipline and morale. • Responsible to manage ongoing day to day activities within the team, by providing assistance, guidance and advice or taking appropriate action in order to effectively resolve conflict, problems and escalations, to facilitate optimal team performance. Respond to real time events, escalations and day to day operational needs cover at all times to meet operational expectations and agreed service levels • Responsible for the smooth running of the day to day operations specialize in one or more of the technologies likely to work across all of them. The Individual needs to drive the team in terms of achieving the business goals. • Key Activities: Identified resources required, assigned responsibilities and coordinated project staff directly and indirectly to ensure successful completion of the project. Tracked project deliveries using project management tools. Designed project documents to monitor project performance and ease of data retrieval. Reported on project progress and communicated relevant information to superiors. Tracked and resolved critical issues to minimize project risk factors. • Project Staff/Clients: Directed, supervised, supported and coordinated the project staff. Communicated extensively with clients, sub-contractors and vendors to establish cordial/effective working relationship. Followed up with clients to verify satisfaction. Manages all aspects of a project (Hardware architect design using Cisco or HP or IPM, project integration, scope, time, cost, quality, human resources, communications, risk, and procurement), to ensure successful delivery to scope, schedule, budget and quality Managing scope changes as per client requirement. • Organization Building, upgrade team level (Staff Training plan, Staff evaluation, motivation and promotion system)
  • Network Operation MangerFull Time

    Huawei UAE

    Jan 2012 - Dec 2013 -1 yr, 11 months

    United Arab Emirates , Dubai

    • Job Details:• Manage the Network Operation Center including SLA/KPI fulfillment and project issues, NOC members' management, manage the communication with Customer, e.g. the SLA/KPI fulfillment and with other organization, forecast the resource requirement and Identify the improvement needs. Manage more than 80 persons. Possess good interpersonal communications and negotiation skills. Be able to work as a team leader, have good coordination and organizing skills. Coordinating the project with the operator. • Responsible for the smooth running of the day to day operations and Maintenance of the network of Costumer and Mobile Network work on a range of technologies as defined by the network portfolio including Radio (2G/3G/4G/LTE) & Transport & CS • Fault restoration is targeted and measured within defined Service Level Agreements and mean time to repair. Stake holder management is a key requirement of the role, interworking with all areas of the business and Outsourced Partners experience in managing a large team of engineers in a 24*7*365 telecom service provider environment. • A strong understanding of telecommunications technology • Key accountabilities and decision ownership: o Responsible for the Operational management, Fault management, Configuration Management Performance Management, Customer Complaint and Routine Processes for Radio Access Network o Responsible to manage ongoing day to day activities within the team, by providing assistance, guidance and advice or taking appropriate action in order to effectively resolve conflict, problems and escalations, to facilitate optimal team performance. Respond to real time events, escalations and day to day operational needs cover at all times to meet operational expectations and agreed service levels • Responsible for NOC management; Customer Complaint Handling: Act as prime interface for complaints. Collect and classify the technical complains and finally feedback to indictors. Requirement interface: Receive the requirements and issue internal Work Order to relative dept. Fault Management: For those troubles which can’t be solve on time, Front office will escalate the trouble ticket to higher level and inform the management team Report generation: Generate the daily or weekly report on the outage and performance of network • Have a sound understanding in the following areas (Networking & Voucher management & Messaging)
  • Education

    • Bachelor's Degree in Telecommunication

      Cairo University (CU)

      Jan 1997 - Jan 2002 - 5 yr

    Skills

    • Information Technology (IT)
    • Project Management
    • Network Infrastructure
    • GSM
    • Network Cabling
    • UTP Cables
    • Microsoft Office
    • Switching
    • Routers
    • ran
    View More

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Intermediate
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