profile-img

John Latif Shokr

Technical Support Specialist at Telecom Egypt (sprint Egypt)

Marg, Cairo, Egypt

Work Experience

  • Technical Support SpecialistFull Time

    Telecom Egypt (sprint Egypt)

    Mar 2020 - Present -5 yrs, 3 months

    Egypt , Cairo

    • Job Details:Handling customers face to face at branches Troubleshooting and resclate tikets Daily gard for stock inventory and report

  • Help Desk AgentFull Time

    Military academy

    Jan 2019 - Jan 2020 -1 yr

    Egypt , Cairo

    • Job Details:Help desk engineer responsible for troublmaintaining and maintaining Lan problems

    • Education

    • Bachelor's Degree in Computer science

      Minia University

      Jan 2018 

    Skills

    • Microsoft Office
    • Troubleshooting
    • Installing new systems and devices
    • Problem-solving
    • System configuring
    • Software and hardware mentainence
    • LAN mentainence

    Languages

    • English

      Advanced

    Training & Certifications

    • Ccnp routing

      Online·2022

    • Mcsa

      Online·2021

    • Ccna

      Minya university·2018

    • A+ cours

      Minya government center·2017

    • C++ programming

      El manara center·2017
    Share this Profile