John Hany

Sales Account ManagerFull Time

• Job Details:- Communicate with existing customers and make outbound calls to potential customers. - Conducting monthly business reviews with existing customers. - Understand how customers are utilizing our solutions and Identify opportunities to grow business with existing clients through a consultative approach. - Identify growth opportunities for customers. - Use internal data and tools to deliver best performance. - Coach and train existing clients and onboard new clients - Researching and qualifying new leads and prospects. - Understanding existing customers' needs and identifying upsell opportunities. - Executing Renewals on time and with quality. - Answering potential customers' questions and sending additional information and proposals. - Learning, presenting and demonstrating various products. - Staying informed about competing products and services. - Forecast Weekly, Monthly and Quarterly revenue expectations with predictability. - Collaborate with various internal departments to ensure all clients' requests are fulfilled in a timely manner. -Closing sales and achieving sales target.

Account advisorFull Time

• Job Details:- Handle all complaint cases received from different channels such as; late, missing, wrong payment, refund, offers and canceled orders, agent’s demeanor (LOB centers) and technical issues. - Handle all complaint cases related to vendors such as driver attitude, delay delivery, missing items and food quality. -Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules. - Consistent complaint follow-up with customers to ensure full resolution of their cases. - Communicate vigorously with different internal and external channels to ensure complete resolution (LOB centers/ vendors). - Comply with Talabat’s standard guidelines and processes in relation to service recovery (compensation matrix and authority). - Collect caller’s feedback and suggestion, forward it to direct team leader for future action.

Key Account ManagerFull Time

• Job Details:- Representing the entire range of services to assigned clients and ensure assigned customers' needs and expectations are timely met. - Assisting the Commercial team in achieving the business targets through maintaining tight relations with key personnel within individual accounts. - Meet weekly/monthly targets of expanding business volumes within existing accounts through regular phone calls and periodic visits. - Receive job orders from the client and revise the order to make sure all necessary data is obtained and job orders are put into Trukker's booking template. - Coordinate job orders processing with relevant teams pre and post the orders' execution such as Fleet, Operations, and Finance. - Prepare customers' Financial Proposals and make sure that proposed prices are in line with the client's credit agreement and that it is approved by the line manager. - Follow-up with the clients on their receipts and revision of their invoices for further follow-up on the dues' settlement within the agreed credit terms. -Ensure optimum acquisition of bigger shares of business volumes out of existing accounts by Giving the best rates for new & existing lanes.