JA

John Adel

Customer Support Advisor at Concentrix

Montaza, Alexandria, Egypt

Work Experience

  • Software Quality Assurance EngineerPart Time

    Aim tech

    Oct 2024 - Present -8 months

    Egypt , Alexandria

    • Job Details:Performing manual testing on geni app -generating test cases and writing bug reports -API testing using postman

  • software quality assurance traineePart Time

    Amit

    Oct 2023 - Jan 2024 -3 months

    Egypt , Alexandria

    • Job Details:-Performed manual testing on Ux/UI and fubctional features in the website and report it using Jira -API testing using postman. -Agile mythology -Automation testing using selenium java

  • Customer Support AdvisorFull Time

    Concentrix

    Nov 2022 - Present -2 yrs, 7 months

    • Customer Service RepresentativeFull Time

      Sutherland Global

      Jan 2021 - Nov 2021 -10 months

      Egypt , Alexandria

      • Job Details:Working as a customer service Representative also worked in the back office department to solve stuck cases regarding our customers

      • Education

      • Bachelor's Degree in accounting

        Alexandria University (ALEXU)

        Jan 2019 

      Achievements

      Certified Tester Foundation Level (CTFL) ISTQB® International Software Testing Qualifications Board Credential ID 240320022

      Skills

      • ISTQB
      • JIRA
      • Software Testing
      • Cucumber Software
      • Mobile Testing
      • Postman
      • Bug Reporting
      • Selenium WebDriver
      • Microsoft Excel
      • Microsoft Word

      Languages

      • English

        Fluent

      • Arabic

        Fluent
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