JT
Joey Tan
Head of Refund & Dispute Resolution at Touch 'n Go Malaysia
Kuala Lumpur, MalaysiaWork Experience
Head of Centre of Excellence (Asia Pacific) - Service DeskFull Time
Aug 2018 - Apr 2023 -4 yrs, 8 months
Learning Specialist (Merchant, Fraud, Risk, Credit)Full Time
American Express
Oct 2012 - Aug 2018 -5 yrs, 10 months
Education
Diploma in Event Management
Berjaya University CollegeJan 2012
Skills
- Customer Service
- Project Management
- Budget Management
- Customer Operations Performance Centre
- Banking
- Credit Risk
- Fraud Investigation
- IT Service Management
- ITIL
- Lean Six Sigma
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Languages
English
FluentMandarin
FluentCantonese/Yue
FluentMalay
FluentJapanese
Advanced