
joseph abi aad
Over 16 years of experience in Service
Beirut, LebanonWork Experience
Head of service operationFull Time
Samsung
Oct 2011 - Present -13 yrs, 9 months
United Arab Emirates , Dubai
- Job Details:Senior level positions in Service Operations and Customer Relationship Management with leading organizations. Effective at building culturally diverse, team-centered operations, with excellent business process skills. Talented in coaching, managing and leading highly skilled professionals. Possess high analytical thinking, enjoy problem solving and have proven ability in planning, turnarounds, task organization and time management.
Education
High School - Other
Centre pedagojicJan 1989
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft power point
- Microsoft Outlook
- Customer Satisfaction
- operation management
- Negotiation
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
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Languages
Arabic
FluentEnglish
FluentFrench
Fluent
Training & Certifications
Problem solving
Achieve global·2011Managing @ Canon
european leadership and management development (Mannaz)·2010Selling services
Team learning·2009Service manager academy
Canon Europe·2008Quality Service Skills
by: Achieve Global Dubai·2008Service manager academy I and II
Canon Europ qualtity management ·2008