JJ
Joe Joe
Call Center Agent
Giza, EgyptWork Experience
Fetchr
Jan 2017 - Jan 2021 -4 yrs
Egypt
- Job Details:Answer inbound calls and respond to customer requests to ensure customer satisfaction. Follow-up on customer inquiries and complaints that are not fulfilled or resolved on queue. Generates and analyzes team performance reports regularly in order to guarantee achieving agreed targets and escalate weak performers’ results to direct manager to take proper action.
Exceed
Jan 2015 - Jan 2017 -2 yrs
Egypt
- Job Details:Answer inbound calls and respond to customer requests to ensure customer satisfaction. Follow-up on customer inquiries and complaints that are not fulfilled or resolved on queue. Generates and analyzes team performance reports regularly in order to guarantee achieving agreed targets and escalate weak performers’ results to direct manager to take proper action.
El Arabi
Jan 2013 - Jan 2015 -2 yrs
Egypt
- Job Details:Answer inbound calls and respond to customer requests to ensure customer satisfaction. Follow-up on customer inquiries and complaints that are not fulfilled or resolved on queue. Generates and analyzes team performance reports regularly in order to guarantee achieving agreed targets and escalate weak performers’ results to direct manager to take proper action.
Etisalat
Jan 2012 - Jan 2013 -1 yr
Egypt
- Job Details:Answer inbound calls and respond to customer requests to ensure customer satisfaction. Follow-up on customer inquiries and complaints that are not fulfilled or resolved on queue. Generates and analyzes team performance reports regularly in order to guarantee achieving agreed targets and escalate weak performers’ results to direct manager to take proper action.
Languages
Arabic
FluentEnglish
Intermediate