Joe Anto

Department Manager - Customer Outbound

• Job Details:Managed end-to-end outbound operations, ensuring timely and accurate delivery to customers. Managed workforce operations, overseeing over 1,000 off-role and 10 on-role employees per shift during peak operational loads. Identified bottlenecks in the outbound process and implemented process improvements, improving productivity by 10%. Developed and maintained key performance indicators (KPIs) for outbound operations, driving data-driven decisions. Resolved escalated customer and carrier issues promptly to maintain service excellence and client satisfaction. Conducted regular audits and ensured compliance with safety regulations and company policies to maintain a secure working environment for all staff.

Department Manager - IWIT Operations

• Job Details:Setup the department and managed end to end operations in non customer picking and inventory management with a team of 100 people per shift. Monitored daily picking activities to meet inter-warehouse transfer deadlines without compromising quality standards. Implemented strategies to minimize picking errors and increase productivity, thus improving IPP by 21%. Conducted cycle counts and reconciliations to maintain inventory accuracy during picking operations. Generated daily and weekly reports on picking performance, error rates, and transfer timelines for management review and communicated with cross-functional teams, including warehouse managers, inventory planners, and logistics coordinators, to align priorities and resolve discrepancies. Developed and trained team leaders, senior executives, executives, and contract personnel, enhancing team capabilities and performance.

Senior Production Planning Engineer

• Job Details:Ensured end to end material procurement for green plant trials and ramp-up operations, ensuring timely sourcing with operational needs. Consistently achieved ramp-up targets for the AP green plant in alignment with annual operational goals. Successfully developed and implemented Preactor scheduling software to enhance operational efficiency and planning accuracy. Mentored and trained graduate engineer trainees (GETs) and NEEM trainees, fostering skill development and professional growth. Released production schedule, maintained and monitored inventory, tracked non-moving, unidentified, and salvage materials, and coordinated disposal actions as per company guidelines. Collected and compiled production data to prepare detailed inventory reports, supporting decision-making and operational efficiency.