Jim Okoth

Customer Service & Communications Attachee

Kisumu, Kenya

Kisumu International Airport

May 2024 - Aug 2024 -3 months

Kenya

Job Details:Assisted passengers with check-in procedures, ensuring smooth and efficient processing. Responded to customer inquiries, provided information on flight schedules, and addressed concerns professionally. Coordinated with airlines and ground staff to ensure timely flight departures. Helped passengers with baggage handling and special requests, ensuring a comfortable experience at the airport. Supported the airport customer service team in maintaining a clean and organized terminal.

Lakeview Hotel

Jul 2023 - Dec 2023 -5 months

Kenya

Job Details:Assisted in identifying potential business opportunities by engaging with guests and recognizing customer needs and preferences. Conducted informal market research through guest interactions and feedback collection to inform promotions and service enhancements. Supported the promotion and communication of daily specials, packages, and hotel services to drive sales and increase revenue. Helped prepare sales presentations by sharing guest insights and contributing to the development of marketing materials and promotional messaging. Followed up on guest inquiries and coordinated with kitchen and service teams to ensure smooth delivery and customer satisfaction.

Bachelor's Degree in Language and Communication with IT
Maseno University
Jan 2021 - Jan 2025 - 4 yr