Jihad Gamal

Account ManagerPart Time

• Job Details:Manages a portfolio of accounts to achieve long-term success. ● Develops positive relationships with clients. ● Acts as the point of contact and handle customers’ individual needs. ● Resolves conflicts and provide solutions to customers in a timely manner. ● Suggests actions to improve and Identifies opportunities to grow business with existing clients

Floor SupervisorFull Time

• Job Details:Providing knowledge, resources and information to support agents. ● Assist advisors with material requests and account updates. ● Coaching and training agents on improving Customer Interaction and offering advisors guidance. ● Show a comprehensive knowledge of products and services and their competitive advantages through continuous self-improvement

Customer Support AdvisorFull Time

• Job Details:Delivered Exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. ● Contributed to company achieving and holding industry-leading customer service ratings.