Jessica Riad Tawfik

Developed relations. Resolved customers’ complaints. Demonstrated professional etiquette and manners. Recognized by manager from the best customer service representative before being an employee. Explicitly responded 500+ customer calls per day. Handling shipments reservations and bookings. Dealing politely but firmly with demanding customers. Solving a problem or challenge. Launching new products, projects or initiatives. Established a reward system to manage inappropriate classroom behavior, resulting in a marked decrease in detentions. Implemented an Individualized Education Plan for students with unique needs. Classroom Management. Lesson Plan Creation. Communication and Interpersonal Skills.