JM

Jerico Mercado

Senior Support Specialist (L3) at Rideco Clothing

Work Experience

  • IT Help Desk

    ACS Skincare

    May 2024 - Present -7 months

    • Senior Support Specialist (L3)

      Rideco Clothing

      Sep 2022 - Present -1 yr, 7 months

      • Job Details:Diagnosed and rectified hardware, software, and network issues impacting e-commerce operations. Monitored platform updates and conducted necessary training or adjustments to workflows. Set up and managed the company's router and access point devices, including the printer.

    • Junior Support Specialist (L2)

      Rideco Clothing

      Mar 2022 - May 2022 -2 months

      • Job Details:Administered Linux OS via VirtualBox, orchestrating seamless virtual operations. Executed scripts on Linux to facilitate secure remote access. Diagnosed and troubleshot technical issues using MySQL on the Linux terminal. Utilized OpenVPN to establish secure remote connections. Employed Power BI for comprehensive monitoring of machine health. Oversaw dashboards utilizing AWS Cloud for performance insights.

    • Customer Support Specialist (L1)

      Rideco Clothing

      Jan 2021 - Feb 2022 -1 yr, 1 month

      • Job Details:Executed comprehensive hardware and software upgrades, efficiently addressing and troubleshooting various technical issues in a corporate environment. Leveraged Freshdesk to streamline customer ticketing service and enhance response efficiency.

      • Education

      • Bachelor's Degree in Information Technology

        STI College San Fernando

        Jan 2016 - Jan 2020 - 4 yr

      Skills

      • Technical Support
      • MySQL
      • Power BI
      • Time Management
      • Troubleshooting
      • Adaptability
      • Active Directory
      • Linux OS
      • AWS Cloud
      • IT Support
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      Languages

      • English

        Beginner
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