Jerick Cesar Correa Gacayan
Acting team leader/ demand expert at Telstra intl phil inc
Manila, PhilippinesWork Experience
Acting team leader/ demand expertFull Time
Telstra intl phil inc
Nov 2013 - Present -11 yrs, 7 months
Philippines , Manila
- Job Details:Responsible for coaching agents( variation management and closely looking after metrics) Product and processes first point of contact Escalation calls Conducts training if needed
Call center agentFull Time
Teleperformance
Feb 2013 - Nov 2013 -9 months
Philippines
- Job Details:Handles calls for telstra residential billing Part of the best in class (top performing agents)
Call center agentFull Time
Nco
Nov 2011 - Jun 2012 -7 months
Philippines , Apalit
- Job Details:Handles general care for tmobile account in us (billing, technical, sales)
Education
Bachelor of science in Business administration
Philippine Women's UniversityJan 2017 - Jan 2018 - 1 Year
High School - Other
Juan G Macaraeg National High SchoolJan 2008
Languages
English
Fluent