JL
Jennifer Lee
Customer Service (Call Center) at Galadari Motor Driving Centre
United Arab EmiratesWork Experience
Customer Service (Call Center)
Galadari Motor Driving Centre
Mar 2024 - Present -1 yr, 3 months
- Job Details:Respond to customer inquiries and provide accurate information. Resolve customer complaints and issues effectively and efficiently. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve service quality and customer satisfaction.
Customer Service Representative (Chat Support and Inbound Calls)
Teletech (DoorDash)
Apr 2018 - Dec 2023 -5 yrs, 8 months
Philippines
- Job Details:Receive and promptly respond to customer queries through chat and calls. Document issues and resolutions. Process refunds and credits to the customers. Solve deliveries status of the customer’s. Activate deactivated accounts of the customer.
Customer Service Representative (Email Support)
[24/7] Inc. (Kohls)
Aug 2016 - Jan 2017 -5 months
Philippines
- Job Details:Providing resolution to the customer’s queries through emails. Providing status of the customer’s deliveries.
Snipple Animation
Apr 2014 - Jul 2016 -2 yrs, 3 months
Philippines
- Job Details:Handle and distribute production-related paperwork. Responsible for doing the artists and animators payroll. Presenting the works to our directors. Providing assistance and reminding artist regarding their scenes and episodes of specific movie.
Skills
- Strong verbal communication and active listening skills
- Proficient in resolving customer inquiries and complaints
- Ability to work in a fast-paced environment and multitask
- Skilled in using CRM software and handling phone systems
- Quick learner with the ability to adapt to new tasks and environments
- Excellent teamwork and collaboration abilities
- Detail-oriented with a focus on quality and accuracy
- Proficient in basic computer applications and technology
Languages
English
Beginner