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Gamal Mohamed Ziad Kahala

Team Leader and Store Manager at Vodafone

Montaza, Alexandria, Egypt

Work Experience

  • Team Leader and Store ManagerFull Time

    Vodafone

    Apr 2010 - Present -15 yrs, 3 months

    Egypt , Alexandria

    • Job Details:Lead the staff on a shift-to-shift basis at stores, to carry out the Retail objectives and achieve store’s sales targets in addition to maintaining high level of customer satisfaction.
  • Senior sales Representative Full Time

    Vodafone

    Jun 2007 - Present -18 yrs, 1 month

    Egypt , Alexandria

    • Job Details:Carry out the company's vision and guidelines in maintaining a high level of customer satisfaction in addition to achieving individual’s targets. Offer superior quality of Service to Vodafone Egypt Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction. Provide High customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn.
  • Sales Representative Full Time

    Vodafone

    Apr 2006 - Jun 2007 -1 yr, 2 months

    Egypt , Alexandria

    • Job Details:Carry out the company's vision and guidelines in maintaining a high level of customer satisfaction in addition to achieving individual’s targets. Offer superior quality of Service to Vodafone Egypt Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction. Provide High customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn.
  • Customer ServiceFull Time

    Vodafone

    Sep 2005 - Apr 2006 -7 months

    Egypt , Cairo

    • Job Details:Carry out the company's vision and guidelines in maintaining a high level of customer satisfaction in addition to achieving individual’s targets. Offer superior quality of Service to Vodafone Egypt Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction. Provide High customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn.
  • Education

    • Bachelor's Degree in Business administration

      sudan university of science and technology

      Jan 1999 - Jan 2001 - 2 yr

    • College Diploma in Business administration

      Damascus University

      Jan 1997 - Jan 1999 - 2 yr

    • High School - Thanaweya Amma

      National Charity School

      Jan 1996 

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • mini MBA

      Arabic Group For Studies·2015
    • Human Resources Managers Diploma

      Arabic Group For Studies·2015
    • Repairing Mobile phones Hardware and software

      Smouha Academy ·2013
    • Vision, Energy Passion to perform

      Vodafone·2010
    • Emotional Intelligence Training

      Vodafone·2009
    • Fundamentals for Success

      Vodafone·2008
    • English Course

      Egyptian American Center·2004
    • Computer Hardware & software

      Software & Periphale World ·2000
    • Microsoft Excel course

      Software & Periphale World·1999
    • English course

      Damascus Language Institute·1999
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