
Gamal Mohamed Ziad Kahala
Team Leader and Store Manager at Vodafone
Montaza, Alexandria, EgyptWork Experience
Team Leader and Store ManagerFull Time
Vodafone
Apr 2010 - Present -15 yrs, 3 months
Egypt , Alexandria
- Job Details:Lead the staff on a shift-to-shift basis at stores, to carry out the Retail objectives and achieve store’s sales targets in addition to maintaining high level of customer satisfaction.
Senior sales Representative Full Time
Vodafone
Jun 2007 - Present -18 yrs, 1 month
Egypt , Alexandria
- Job Details:Carry out the company's vision and guidelines in maintaining a high level of customer satisfaction in addition to achieving individual’s targets. Offer superior quality of Service to Vodafone Egypt Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction. Provide High customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn.
Sales Representative Full Time
Vodafone
Apr 2006 - Jun 2007 -1 yr, 2 months
Egypt , Alexandria
- Job Details:Carry out the company's vision and guidelines in maintaining a high level of customer satisfaction in addition to achieving individual’s targets. Offer superior quality of Service to Vodafone Egypt Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction. Provide High customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn.
Customer ServiceFull Time
Vodafone
Sep 2005 - Apr 2006 -7 months
Egypt , Cairo
- Job Details:Carry out the company's vision and guidelines in maintaining a high level of customer satisfaction in addition to achieving individual’s targets. Offer superior quality of Service to Vodafone Egypt Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction. Provide High customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn.
Education
Bachelor's Degree in Business administration
sudan university of science and technologyJan 1999 - Jan 2001 - 2 yr
College Diploma in Business administration
Damascus UniversityJan 1997 - Jan 1999 - 2 yr
High School - Thanaweya Amma
National Charity SchoolJan 1996
Skills
- technical and trouble shooting
- Computer Skills
- negotiation and listening skills
- Creative problem solver and decisions maker
- Flexible team player with ability to work on own initiative and consistently meet demanding deadlines
- Ability to handle multiple tasks
- Capability to work under high pressure with positive attitude
- Team oriented, and able to operate with an ideal team spirit
- Dynamic, creative and self-motivated.
- GSM
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Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
mini MBA
Arabic Group For Studies·2015Human Resources Managers Diploma
Arabic Group For Studies·2015Repairing Mobile phones Hardware and software
Smouha Academy ·2013Vision, Energy Passion to perform
Vodafone·2010Emotional Intelligence Training
Vodafone·2009Fundamentals for Success
Vodafone·2008English Course
Egyptian American Center·2004Computer Hardware & software
Software & Periphale World ·2000Microsoft Excel course
Software & Periphale World·1999English course
Damascus Language Institute·1999