Basic Info

Yasmine Sharaf

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality Assurance Admin at Saudi German Hospital

Experience Details

Quality Assurance Admin

Administration

Experienced (Non-Manager)

Main Tasks:
(a) Providing administrative and clerical support to the members of the Quality
Assurance Team.
(b) Developing and maintaining databases for external verification, lesson observation,
internal audit, SQA offers, and dealing with enquiries.
(c) Developing and maintaining databases for tracking staff records and Quality
Assurance Team publications.
(d) Inputting and sorting data using appropriate statistical package.
(e) Making arrangements for, and maintaining records of, External Audit and Moderator
visits.
(f) Making arrangements for, and maintaining records of, lesson observation activities.
(g) Assisting in the maintenance of records relating to internal quality audits.
(h) Assisting in the maintenance of an original set of JCI ( Joint Commission Imternational ) policies and procedures,
and updating them for inclusion on the JCI as required.
(i) Word processing reports, minutes, letters, memos as required.
(j) Dealing with staff enquiries relating to the Team’s work.


Company Details

Saudi German Hospital

Cairo, Egypt

More than 1000 employees

Healthcare and Medical Services

N/A

Oct 2016 to present (10 months)
Order Management Back office Advisor at Raya Contact Center

Experience Details

Order Management Back office Advisor

Customer Service/Support

Experienced (Non-Manager)

My main job role is contacting big suppliers or clients all over the world through email to keep tracking their orders and put these orders in the system.

After making sure the order is fully inserted in the system, I keep an eye till I make sure that the order is perfectly delivered to the supplier or client.

I also provide advice to the client if needed regarding the order and create RMA if needed.

We as a team must make sure that the client satisfaction is achieved and orders are delivered at the time required by the client.


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Logistics and Supply Chain

N/A

Mar 2014 to Mar 2015 (1 year)
Executive Assistant for the CEO at SICC

Experience Details

Executive Assistant for the CEO

Administration

Experienced (Non-Manager)

Handling all administration work for the CEO.


Company Details

SICC

Cairo, Egypt

51-100 employees

Publishing and Printing

N/A

Oct 2013 to Jan 2014 (3 months)
Technical Support Advisor at Stream Global Services

Experience Details

Technical Support Advisor

Customer Service/Support

Experienced (Non-Manager)

Supporting customers from Ireland and UK on their GPS navigation device built in cars.


Company Details

Stream Global Services (multinational)

Cairo, Egypt

More than 1000 employees

Electronics and Semiconductors

N/A

Nov 2012 to May 2013 (6 months)
Data Support Advisor at Vodafone Ireland

Experience Details

Data Support Advisor

Customer Service/Support

Experienced (Non-Manager)

Supporting internet and email for Irish customers on their smartphone.
and making sales on offers regarding internet packages.


Company Details

Vodafone Ireland (multinational)

Cairo, Egypt

More than 1000 employees

Electronics and Semiconductors

N/A

Jan 2012 to May 2012 (4 months)
Direct Customer Support Professional at Stream Global Services

Experience Details

Direct Customer Support Professional

Customer Service/Support

Experienced (Non-Manager)

Supporting customers from America to guide them in installing Satellite Radio and provide them with technical advises if needed.

Making sales on new offered radios with great packages.


Company Details

Stream Global Services (multinational)

Cairo, Egypt

More than 1000 employees

Music

N/A

Jun 2011 to Nov 2011 (5 months)
Marketing Administrator at Advanced Computer Technology -Marketing Department

Experience Details

Marketing Administrator

Administration

Entry Level

 Prepares memorandums outlining and explaining administrative procedures and policies to supervisory workers, and monitors compliance.

 Directs preparation of records such as agenda, notices, minutes, and resolutions for Department meetings.

 Monitors and directs recording of Department Contracts and transfers.

 Acts as custodian of Department’s documents and records.

 Directs preparation and filing of Department documents and contracts as per ISO standard

 Takes and transcribes dictation, and composes and prepares confidential correspondence, reports, and other complex documents.


Company Details

Advanced Computer Technology -Marketing Department

Cairo, Egypt

101-500 employees

Computer Hardware, Computer Software, Information Technology Services

N/A

Jun 2010 to Feb 2011 (8 months)

Education

Bachelor's Degree in Business Technology

Education Details

Bachelor's Degree

Business Technology

Canadian International College (CIC), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Canadian International College (CIC)
2005 - 2009
High School - IGCSE

High School Details

IGCSE

Nefertari International School

Egypt

2005

B / Very Good / 75 - 85%

N/A

Nefertari International School
2005

Training and Courses

Training/Course Details

Foreign Recruitment

Aug 2008

Gasco

Gasco Company -Foreign Recruitment Department Trained for a month

This profile is fresh!
Last update 16 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicBusiness TechnologyC++CommunicatorComputer HardwareComputer SoftwareCustomer ServiceData Support AdvisorDatabase DesignDirect Customer Support ProfessionalElectronics And SemiconductorsEnglishExecutive Assistant For The CEOForeign RecruitmentHard WorkerHealthcare And Medical ServicesInformation Technology ServicesJavaLogistics And Supply ChainMarketing AdministratorMicrosoft OfficeMicrosoft WindowsMusicOrder Management Back Office AdvisorPresenterPublishing And PrintingQuality Assurance AdminSocialStream Global ServicesSupportSupportiveTechnical Support AdvisorVisual BasicVodafone Ireland

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

1-3 years

Database Design

Database Design

: Intermediate

: Medium

:

Less than 1 year

Visual Basic

Visual Basic

: Intermediate

: Little

:

Less than 1 year

Java

Java

: Intermediate

: Little

:

Less than 1 year

C++

C++

: Intermediate

: Little

:

Less than 1 year

Key Skills

Communicator, Hard worker, Presenter, Social, Supportive

I'm looking for a new exciting career.

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Yasmine's full profile and find more great talent and professionals to join your team.