Jaylan Helmy Shaker

Regional Trainer (MENA)Full Time

• Job Details:• Lectured, directed, and taught advanced workshops, provided presentation support, trained apprentices and developed courses’ material and tools. • Prepared new study materials and development programs. • Trained employees for specific jobs. • Developed programs that groom lower-level employees for executive positions. Main Achievements: • Produced and delivered various learning materials including: Workbooks of Marketing, Business, and Soft Skills, power-point, group activities, program tools and media delivery aids, incorporating varied instructional designs and delivery techniques. • Achieved proven record of high evaluation rates for 5 years till date • Utilized modern teaching methods such as e-learning and team learning

Branch ManagerFull Time

• Job Details:• Was the focal point to assist the bank clients, ensuring that they receive the maximum services the bank can offer and are satisfied with services of bank now and in the future. • Established targets and designed strategies to achieve them on time. • Monitored latest government rules and regulations to keep all policies in order. Team & Hiring Management: • Motivated and encouraged junior staff in their work to keep the branch running effectively. • Hired, trained and supervised all bank staff and helped them understand their work and quality standards to be attained. • Established policies and regulations for banking staff and also informed the staff about any possible changes or new policies. • Completed all necessary formalities prior to the appointment of new employees including security checks and confirmed references for potential employees. • Followed and abided by all bank rules and regulations established by the bank president or owner and ensured that rest of the staff does the same. Customer Service Management • Maintained a cordial relationship with the bank customer as he is the first point of contact in case of any disputes or misconception regarding bank services. • Addressed and handled complaints and grievances of new and existing customers regarding banking facilities Main Achievements: • Improved customer service satisfaction 5% annually through customer service management initiatives, complaints follow up system and flexible service practices. • Developed and implemented indirect lending program, which filled a need as identified by customer feedback. • Closed the largest network sales targets ever, scored a competitive win-back from a major competitor, and earned a reward of best achiever for the year 2009. • Designed a new form, still implemented till date, to save the time taken by top managers to approve loans and credit cards products.