Jaylan Helmy Shaker

Soft Skills Trainer & Marketing ConsultantFull Time

Branch ManagerFull Time

• Job Details:Branch Manager The Branch Manager manages a team of 20 persons, of Tellers, Operations and Customer Service staff, where S/he manages, supports, coaches and develops team spirit. Accordingly, this manager should have the following skills: Monitoring : Monitors daily sales and operations activities of the branch. Problem Solving : Identifies problems & transforms them to successful stories. Decision Making : Ensures branch adherence to the bank policy & CBE rules. Customer Service : Ensures quality of service & secures the image of the bank. Time Management : Handles several tasks and daily missions & problems Motivation : Supports & encourages staff to achieve their assigned target Sales Development Manager This is a position that was created by the French Management, which wasn’t familiar in the market since then. The sales development manager is chosen from the best calibers of the Relationship Managers who have the best record of yearly appraisals, as well as the clean record of quality of service. The most important value that should qualify any of the calibers is the consistency in achieving the assigned sales budget. Consequently, the sales development manager should have the following skills: Leadership : Coaches & Monitors customer service staff in the branches Planning : Participates in setting up the commercial action plan Training : Trains customer service staff on different soft skills Communication : Helps staff to maximize the use of available tools for sales Motivation : Supports & encourages staff to achieve their assigned target Teamwork : Designs campaigns for branches with the SD team Relationship Manager Typically, the RM manages a team of 4 persons, of customer service staff. S/he is responsible for coaching, monitoring and training them to achieve their sales budget, keep excellent record of quality of service, handling customer complaints and adhere to the bank & CBE regulations. So, main skills needed to be found in the RM: Technical : Advises customers professionally about financial products Selling : Develops customer base & maintains existing ones Analytical : Conducts regular analysis on customers’ portfolios Communication : Helps staff to maximize the use of available tools for sales Motivation : Supports & encourages staff to achieve their assigned target Teamwork : Supervise & works side by side with the CS team