Jayalakshmi Krishna Kumar

Senior Scrum Master

• Job Details:Led agile ceremonies (sprint planning, backlog refinement, retrospectives) to enhance team efficiency and delivery for a global leader in medical devices and technology (Medtronic & Boston Scientific). Mentored teams in agile best practices, fostering continuous improvement, removing roadblocks, and improving cross functional team coordination. Managed 15+ major and minor releases annually, ensuring smooth deployments and minimal disruptions. Collaborated with the solution architect to track and report technical debt across 30+ divisions, improving Salesforce platform health by 3% annually. Driven agile transformations across multiple verticals, increasing team autonomy and accelerating delivery by 20% quarter-over-quarter. Onboarded and trained 20 internal junior and 5 external vendor resources, ensuring rapid scrum adoption. Utilized Jira and Confluence for project tracking, backlog management, and documentation. Engaged directly with customers through communication and surveys, aligning priorities with evolving business needs. Facilitated bi-weekly retrospectives and planning sessions that enhanced team collaboration, yielding a remarkable reduction in cycle time by 35% and enabling the delivery of high-value features with a customer satisfaction rating exceeding 85%.

Business Analyst

• Job Details:Defined business requirements, user stories, and acceptance criteria, ensuring stakeholder alignment for a global leader in the medical technology industry (Medtronic). Led delivery teams at Accenture as a project coordinator, driving accelerated execution and achieving 50% cost savings against the estimated budget. Facilitated CRM meetings, optimized Salesforce processes, and enhanced platform efficiency. Lead teams to achieve a 30% increase in collaboration and engagement scores. Achieved Salesforce Trailhead Ranger status along with 5 Salesforce certifications, demonstrating a strong commitment to continuous learning and platform expertise. Managed UAT, testing cycles, and deployments as a Copado release manager, ensuring seamless releases. Executed Salesforce configurations for ad-hoc business requirements, enabling quick solutions and process improvements. Developed and maintained dashboards and reports to support business decision-making and performance tracking. Supported change management initiatives by creating training documentation and delivering user enablement sessions across regions.