Jaw Jaouani

Sales Specialist

• Job Details:Provided customers with clear understanding of charges, billing and price changes. Addressed customer complaints and questions to increase satisfaction. Followed up on customer leads, developed mail lists and performed cold calls. Maintained up-to-date knowledge about products and promotions.

Client Service Representative

• Job Details:Shared relevant tools with customers as necessary to reduce support call frequency. Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction. Directed phone calls to shorten service time and steer conversations towards targeted solutions.

Marketing Director

• Job Details:Analyzed marketing conditions and competitor performance to uncover growth opportunities. Generated and managed campaigns from ideation and execution through quality assurance and final delivery. Increased sales and profit through strong focus on audience engagement and brand awareness.