Jasmine Hamdy Hamed
Pre-master's degree in Accounting (Audinting)
Ain Shams, Cairo, EgyptWork Experience
Telesales AgentFull Time
Jun 2022 - Jul 2023 -1 yr, 1 month
- Job Details:Conducted phone outreach to customers, identifying their needs and providing the service that suits those needs, whether Internet or landline service. ▪︎Transfer customer to another department 101 or customer service.
Customer Service AssistantFull Time
- Job Details:Communicating with customers in all the following countries, such as Iraq, Kuwait, Egypt, Oman, Qatar, and Bahrain. ▪︎ Handling angry customers where they communicate with us through chat if they have a problem such as their order was delayed, received missing items and poison meal. ▪︎ Compensating customers, following up on the order status with them, and communicating with the drivers and the restaurant in the event of a delayed order to make them more satisfied with the service.
Education
Master's Degree in ACCOUNTING (AUDITING)
Ain Shams University (ASU)Jan 2022 - Jan 2023 - 1 Year
Bachelor's degree in Accounting
Ain Shams University (ASU)Jan 2017 - Jan 2020 - 3 yr
High School - Thanaweya Amma
youssef elsbaayJan 2017
Languages
English
Advanced
Training & Certifications
Banker
Faisal Islamic bank·2019