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Gannah Bahaaeldin Ahmed Ali

Onboarding & Customer Experience Specialist at Vezeeta.com

Sheikh Zayed, Giza, Egypt

Work Experience

Vezeeta.com

  • Training & AuditFull Time

    Dec 2022 - Present -2 yrs, 7 months

    Egypt , Cairo

    • Onboarding & Customer Experience SpecialistFull Time

      Mar 2022 - Present -3 yrs, 4 months

      Egypt , Cairo

      • Job Details:● Managed 10+ Polyclinics accounts including but not limited to : scheduling , publishing profiles , customer experience etc. ● Supporting new Polyclinics managers in the Partnership to enhance patient flow and finances. ● Resolving issues in polyclinic structure and functioning to enhance patient experience and reduce waiting time . ● Negotiate agreements and keep record of sales deals of the polyclinic & Vezeeta and manage data entry process • onboarding polyclinics staff including but not limited to doctors, nurses, customer facilitators etc. ● Training polyclinics staff on data entry , responding to calls , scheduling, polyclinic maintenance, & responding to insurance requests and regulating all patient-staff interactions to reach optimum Customer Experience.
  • Training CoordinatorFull Time

    Dar AlElm

    Jul 2021 - Dec 2021 -5 months

    Egypt , Giza

    • Job Details:Hands-on experience in web articles, technical writing, and various editing roles. ➢Arranging & Curating content for each training program campaign (enhanced engagement of the 2 Facebook pages by 48 % ) ➢Connecting with GIT experts across the country (onsite/online) & planning the best program and timing for them to participate as instructors in conferences ➢Planning the logistics of training events ➢Gathering feedback of customers ➢Updating Websites with schedules & articles (ROEYA Training Center & Egypt Gastro Hep 2021) ➢Hands-on Coordinator in Egypt Gastro Hep 2021 Conference ➢Worked on gathering new interested clients for upcoming events (online/onsite) ➢Gathering prospective ideas for new programs ➢Regular update of clients database ➢Creating numerous PowerPoint presentations along with various documentation ➢Creating weekly newsletters via Mailchimp
  • Medical content creation internInternship

    Eva Pharma

    Jul 2020 - Aug 2020 -1 month

    Egypt , Giza

    • Job Details:Throughout this internship I utilized my ability to use search engines to obtain the most updated information regarding the management of a disease. Used my skills in Microsoft office (PowerPoint, Word) as well as Videomaker animations to create an illustrative presentation that engages the audience’s eye. I was also assigned multiple tasks involving marketing on multiple social media platforms in which I learnt what attracts a customer’s eye to products. Also gained experience in online team work and communication and presentation skills.
  • Clinical pharmacy training program internInternship

    Baheya Foundation

    Aug 2019 - Sep 2019 -1 month

    Egypt , Giza

    • Job Details:During the internship program I was able to develop my patient communication skills, perform basic biochemical tests such as assaying tumor markers by ELISA & performing a Complete and White blood cell counts , Pathologically assess both macro & micro features of tumor & how to stage , describe to the patients the outcomes of their radiologic exams & reading the results of PET scan, CT & X ray and logging in the system the patient’s alterations to treatment plan, and to also prepare IV admixtures in a sterile environment .
  • Education

    • Bachelor's Degree

      German University in Cairo (GUC)

      Jan 2016 - Jan 2021 - 5 yr

    • High School - American diploma

      Thebes American College

      Jan 2015 

    Activities

    • Development of Individuals committee member at Run for yellow GUC

      Student Activity

      Nov 2020 - Present -4 yrs, 8 months

    • GUC 40- Pharmacy curriculum Committee member at The German university in Cairo

      Student Activity

      Oct 2018 - Present -6 yrs, 9 months

    • Biochemistry journal club research reviewer at The German university in Cairo

      Student Activity

      Sep 2019 - Aug 2020 -11 months

    • Events presenter and organizer at AIESEC

      Student Activity

      Mar 2018 - Sep 2018 -6 months

    Achievements

    ● Egypt Gastro Hep 2021 Hands-On Coordinator ● Best member of the month in DOI committee - run for yellow organization- the German university in Cairo ● Gave a session on “making workshops that stick” to DOI members- run for yellow GUC

    Skills

    • Presentations
    • Team Player
    • Organizational Planning
    • MS Office
    • Content Creation
    • Mailchimp
    • Pharmaceutical
    • Facebook Marketing
    • Project Management
    • Clinical Pharmacy
    View More

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • German

      Beginner

    Training & Certifications

    • Project Management

      Google Career certificates·2021
    • Parentral Nutrition

      IVPN- AR·2020
    • Theoretical & practical applications of clinical pharmacy training program

      Zewail city of science and technology·2019
    • TOEFL

      2015
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