
Gannah Bahaaeldin Ahmed Ali
Onboarding & Customer Experience Specialist at Vezeeta.com
Sheikh Zayed, Giza, EgyptWork Experience
Onboarding & Customer Experience SpecialistFull Time
Mar 2022 - Present -3 yrs, 4 months
Egypt , Cairo
- Job Details:● Managed 10+ Polyclinics accounts including but not limited to : scheduling , publishing profiles , customer experience etc. ● Supporting new Polyclinics managers in the Partnership to enhance patient flow and finances. ● Resolving issues in polyclinic structure and functioning to enhance patient experience and reduce waiting time . ● Negotiate agreements and keep record of sales deals of the polyclinic & Vezeeta and manage data entry process • onboarding polyclinics staff including but not limited to doctors, nurses, customer facilitators etc. ● Training polyclinics staff on data entry , responding to calls , scheduling, polyclinic maintenance, & responding to insurance requests and regulating all patient-staff interactions to reach optimum Customer Experience.
Training CoordinatorFull Time
Dar AlElm
Jul 2021 - Dec 2021 -5 months
Egypt , Giza
- Job Details:Hands-on experience in web articles, technical writing, and various editing roles. ➢Arranging & Curating content for each training program campaign (enhanced engagement of the 2 Facebook pages by 48 % ) ➢Connecting with GIT experts across the country (onsite/online) & planning the best program and timing for them to participate as instructors in conferences ➢Planning the logistics of training events ➢Gathering feedback of customers ➢Updating Websites with schedules & articles (ROEYA Training Center & Egypt Gastro Hep 2021) ➢Hands-on Coordinator in Egypt Gastro Hep 2021 Conference ➢Worked on gathering new interested clients for upcoming events (online/onsite) ➢Gathering prospective ideas for new programs ➢Regular update of clients database ➢Creating numerous PowerPoint presentations along with various documentation ➢Creating weekly newsletters via Mailchimp
Medical content creation internInternship
Eva Pharma
Jul 2020 - Aug 2020 -1 month
Egypt , Giza
- Job Details:Throughout this internship I utilized my ability to use search engines to obtain the most updated information regarding the management of a disease. Used my skills in Microsoft office (PowerPoint, Word) as well as Videomaker animations to create an illustrative presentation that engages the audience’s eye. I was also assigned multiple tasks involving marketing on multiple social media platforms in which I learnt what attracts a customer’s eye to products. Also gained experience in online team work and communication and presentation skills.
Clinical pharmacy training program internInternship
Baheya Foundation
Aug 2019 - Sep 2019 -1 month
Egypt , Giza
- Job Details:During the internship program I was able to develop my patient communication skills, perform basic biochemical tests such as assaying tumor markers by ELISA & performing a Complete and White blood cell counts , Pathologically assess both macro & micro features of tumor & how to stage , describe to the patients the outcomes of their radiologic exams & reading the results of PET scan, CT & X ray and logging in the system the patient’s alterations to treatment plan, and to also prepare IV admixtures in a sterile environment .
Education
Bachelor's Degree
German University in Cairo (GUC)Jan 2016 - Jan 2021 - 5 yr
High School - American diploma
Thebes American CollegeJan 2015
Activities
Development of Individuals committee member at Run for yellow GUC
Student Activity
Nov 2020 - Present -4 yrs, 8 months
GUC 40- Pharmacy curriculum Committee member at The German university in Cairo
Student Activity
Oct 2018 - Present -6 yrs, 9 months
Biochemistry journal club research reviewer at The German university in Cairo
Student Activity
Sep 2019 - Aug 2020 -11 months
Events presenter and organizer at AIESEC
Student Activity
Mar 2018 - Sep 2018 -6 months
Achievements
● Egypt Gastro Hep 2021 Hands-On Coordinator ● Best member of the month in DOI committee - run for yellow organization- the German university in Cairo ● Gave a session on “making workshops that stick” to DOI members- run for yellow GUC
Skills
- Presentations
- Team Player
- Organizational Planning
- MS Office
- Content Creation
- Mailchimp
- Pharmaceutical
- Facebook Marketing
- Project Management
- Clinical Pharmacy
Languages
English
FluentArabic
FluentGerman
Beginner
Training & Certifications
Project Management
Google Career certificates·2021Parentral Nutrition
IVPN- AR·2020Theoretical & practical applications of clinical pharmacy training program
Zewail city of science and technology·2019TOEFL
2015