Jannah Alii

Senior Customer Success SpecialistFull Time

• Job Details:Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences. - Utilized CRM tools effectively to track customer interactions, enabling quick access to relevant information when needed. - Optimized the customer journey by analyzing usage patterns and providing tailored recommendations based on unique needs. - Monitored metrics and developed actionable insights to improve efficiency and performance. - Achieved revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts.

Customer Success AssociateFull Time

• Job Details:Collaborated with cross-functional teams to deliver successful product implementations. - Gained extensive knowledge in data analysis, visualization, and reporting. - Developed and updated databases to handle customer data. - Created and maintained a detailed database to develop promotional sales. - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Customer Service AgentFull Time