Jana Emad Mahmoud

Call Center AgentFull Time

• Job Details:manage large amounts of incoming phone calls managing outbound calls engage with customers via live chat software to answer customer questions and resolve issues Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution  Booking certificate of deposit and time deposits to the customers  Assisting customers with replacing stolen/lost cards Solving online banking problems to the customers Helping customers activate and use their online banking Monitoring online fraud for customers and taking the necessary measures to protect the customer