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Jamal Saad Hammed

Customer Service Representative

Alzawya Alhamraa, Cairo, Egypt

Work Experience

  • Customer Service RepresentativeFull Time

    Ceramica Cleopatra

    Mar 2013 - Aug 2013 -5 months

    Egypt , Giza

    • Job Details:Handle domestic and international customer inquiries and requests received via phone, fax, email or mail regarding sales orders, products, shipping, and other services offered.
  • sales representativeFull Time

    Sahab Tours

    Oct 2012 - Feb 2013 -4 months

    Egypt , Alexandria

    • Job Details:Providing information to potential and current clients, meeting the clients and make sure that they were well informed about the Company’s policies and services
  • TraineeInternship

    invensys egypt

    Aug 2011 - Feb 2012 -6 months

    Egypt

    • Education

      • Bachelor's Degree in Faculty of Commerce

        Zagazig University (ZU)

        Jan 2009 - Jan 2012 - 3 yr

      • High School - Thanaweya Amma

        البلاشون الثانوية المشتركة

        Jan 2009 

      Achievements

      I got an excellent degree in my Graduation project The best student in many years Was awarded Certificate of Excellence for my performance. Created and presented an excellent image of the company and its services to customers, and coordinated and communicated well with clientele and management at all levels. Reorganized department for more productive operation, including providing faster service with less returns. High motivational level, excellence of leadership technique, and professional attention to detail supplemented by the ability to influence and stimulate others. Commended by supervisor/management for the quality and consistency of my performance. Ability to create and present an excellent image of the company and its service to customers, and to coordinate and communicate well with clientele and management at all levels.

      Skills

      • Internet
      • Microsoft Word
      • Microsoft Excel
      • Selling
      • Microsoft Powerpoint
      • Running Meetings
      • Presentation Skills
      • Creative
      • Business Planning

      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • ICDL

        MODLI·2012
      • Mini MBA

        Cairo Center·2012
      • Marketing

        Cairo University·2011
      • Sales

        Zagazig University ·2011
      • TOEFL

        2011
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