Jamal Mburu

Health Coordinator

• Job Details:Reviewing applicants' qualifications, skills, and experience to ensure they meet the job requirements. Facilitating the new hire onboarding process, including assisting with documentation, orientation, and the integration of new employees. Handled escalations, resolved complex customer issues, and worked closely with upper management to address operational challenges. Developed and managed budgets, monitored financial performance, and conducted cost analyses to ensure fiscal responsibility. Trained new front office associates in customer service protocols, reservation systems, and brand standards to ensure a seamless guest experience and consistent front desk operations.

Regional Study Coordinator

• Job Details:Acted as the primary contact for study participants, addressing inquiries, providing support, and ensuring a positive participant experience. Ensured accurate and timely data entry, analysis, and reporting in accordance with study requirements and deadlines. Led compliance audits and ensured adherence to medical protocols and internal policies. Conducted onboarding, training, and scheduling of new study staff in line with SOPs and HR best practices.

Training Coordinator

• Job Details:Managed training documentation, created SOP manuals, and collaborated with HR to align with learning goals. Spearheading comprehensive training programs that boost employee engagement and productivity. Created instructional materials, including training manuals, presentations, and e-learning modules, to support various learning styles. Coordinated and conducted new employee orientation programs to ensure smooth integration into the company culture and job roles. Facilitated team-building workshops and employee orientation sessions.