JR
jala george ragaie
travel agent at telepreformance
Heliopolis, Cairo, EgyptWork Experience
travel advisorFull Time
raya
Jul 2016 - Oct 2016 -3 months
Egypt , Cairo
- Job Details:deal with the customer after sale if he faced any issue or wanna understand anything in his reservation flight tickets like cancel change or sch chnge sale to the customer our flights with airfrance and klm the formal languages are english and arabic
travel agentFull Time
telepreformance
Oct 2015 - Present -9 yrs, 9 months
Egypt , Cairo
- Job Details:deal with the customer after sale if he faced any issue or wanna understand anything in his reservation whatever hotel ,car rentals or flight tickets sale to the customer our products at our online website expedia canada the formal language is only english Also working as temperate SME to support new agents that coming from the training to the operations and prepare and make session , track their performance and coach them for improvement.
Education
Bachelor's Degree in electrical power engineer
Fayoum UniversityJan 2009 - Jan 2014 - 5 yr
Activities
project manager at aiesec
Volunteering
Mar 2015 - Nov 2015 -8 months
team leader at aiesec
Volunteering
Feb 2015 - Oct 2015 -8 months
member at aiesec at aiesec
Volunteering
Nov 2013 - Oct 2015 -1 yr, 11 months
Skills
- expedia tools
- travel advising
- PLC
- word
- Customer Service
- testing techniques
- Amadeus and Sabre
- Oracle sql
- SCADA
- AutoCAD
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
ISTQB Foundation level
ISTQB·2018ISTQB Foundation level
TestPro·2018plc ,scada and automatic control courses
Compusystems·2014Summer training
Demo electric station·2013Summer training in electrical station
Kohafa Fayoum Electric station·2012General training in Telecom Egypt
Telecom Egypt·2011Matlab
Fayoum university·2010