Jaicy Christina

Training Manager

• Job Details:Led the training strategy for 500+ employees across 10+ locations, achieving a 95% training completion rate. Developed and delivered 15+ training programs, increasing operational adherence by 15% and boosting employee performance. Spearheaded a mentorship program that increased trainer retention by 20%. Managed a training budget of ₹50 lakhs, optimizing resource allocation and reducing costs by 10%. Collaborated with HR and operations to standardize onboarding processes, reducing time-to-productivity by 30%. Conducted ROI analysis, demonstrating a 120% return on training investment.

Regional Trainer – South India

• Job Details:Conducted needs assessments for 6 fulfillment centers, leading to an 89% increase in employee productivity. Designed 24 specialized training programs tailored to specific fulfillment center needs, improving competencies by 69%. Managed onboarding for 1,300+ new hires, achieving a 95% first-attempt success rate. Collaborated with HR to improve training effectiveness, achieving 100% compliance in POSH and harassment prevention training.

Team Lead – Operations (Quality & Safety Training)

• Job Details:Led a team of 75+ associates, achieving a 98% order accuracy rate and meeting key performance targets. Designed and implemented safety and quality training programs, reducing workplace incidents by 25%. Worked cross-functionally with HR, safety, and loss prevention teams to enhance productivity and compliance.