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Jacqueline Saeed Shoukry

Personal Assistant at Media Line

Shubra, Cairo, Egypt

Work Experience

  • Personal AssistantFull Time

    Media Line

    May 2018 - Present -7 yrs, 3 months

    Egypt

    • Job Details:1. acting as a first point of contact: dealing with correspondence and phone calls 2. managing diaries and organizing meetings and appointments, often controlling access to the manager/executive 3. booking and arranging travel, transport and accommodation 4. Organizing events and conferences 5. reminding the manager/executive of important tasks and deadlines 6. typing, compiling and preparing reports, presentations and correspondence 7. managing databases and filing systems 8. implementing and maintaining procedures/administrative systems 9. liaising with staff, suppliers and clients 10. Collating and filing expenses
  • Sales representativeFull Time

    Green Homes For Real Estate

    Oct 2017 - May 2018 -7 months

    • Job Details:1. Present, promote and sell Unites using solid arguments to existing and prospective customers 2. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs 3. Establish, develop and maintain positive business and customer relationships 4. Reach out to customer leads through cold calling 5. Expedite the resolution of customer problems and complaints to maximize satisfaction 6. Achieve agreed upon sales targets and outcomes within schedule. 7. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Business Operation Support specialistFull Time

    Solutions

    Apr 2017 - Aug 2017 -4 months

    Egypt , Giza

    • Job Details:1. Assist in responding to customers inquires via multiple channels including phone, emails and ticketing system based on a strong understanding of the business model and the supporting policies. 2. Register approved applications for domain names on the Registry System. 3. Renew, delete and update approved applications of domain names on the Registry System. 4. Keep a daily log of the support cases status.
  • TE Apply AdminFull Time

    Orange

    Feb 2012 - Mar 2017 -5 yrs, 1 month

    Egypt , Cairo

    • Job Details:1. Collecting new subscribers of landlines received on daily basis from the sales department and applying for them on Telecom Egypt’s site till issue the work order and sending them to split team. 2. Communicating with Telecom Egypt all over 27 Governorates for both getting work orders- cancellation work orders and solving problems via mails, calls and faxes. 3. Coordinate with (other) departments via SLA system to solve any problems in specified duration by forwarding tasks on our system to get the required documentation. 4. Follow up with the TE – Runner to solve any problems may happened during the submitting process such as (invalid pair-gain, invalid fiber, no technical data, invalid land network, ……etc). 5. Reply on all internal received mails from other departments according to Telecom Egypt updates. 6. Responsible for closing submit ADSL application task on our system (Tracer). 7. Revising payment rules for cancellation requests by coordinate with the collection team to clear the cancellation work orders and applying them on Telecom Egypt’s site. 8. Responsible for closing submit cancel ADSL application task on our system (Tracer). 9. Reporting Skills, Administrative Writing Skills. 10. Arrange meetings internally and externally. 11. Working on CRM system to handle project between Orange and TE Data. 12. Handle VPN users as it is offline project. 13. Acting on Excel sheets received from system, Telecom Egypt’s site and other departments.
  • Education

    • Bachelor's Degree in Foreign languages and translation

      Bachelor’s degree in Foreign languages and translation

      Jan 2010 

    • High School - International Baccalaureate

      Saint Mary's English School

      Jan 2006 

    Skills

    Languages

    • English

      Fluent
    • Arabic

      Fluent

    Training & Certifications

    • Excel Course

      Excel·2014
    • ICDL

      MUST·2009
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