Jackson Monteiro

IT Support Officer

• Job Details:Providing level 1 technical support, troubleshooting hardware, software, and network issues for end-users. Assisting employees with password resets, MFA setup, and account unlocks in Active Directory. Administrating Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business. Troubleshooting basic network issues, including Wi-Fi connectivity, printer setups, and VPN access. Logging, updating, and resolving IT support tickets using ServiceNow, maintaining a high first-call resolution rate. Assisting with setting up new hire workstations, imaging laptops, and installing necessary applications. Supporting healthcare professionals by ensuring seamless access to electronic medical records (EMR) systems and resolving login or application issues. Assisting with secure file transfers and PHIPA-compliant data handling, ensuring the protection of sensitive patient information. Conducting routine patch updates and monitored system health to reduce vulnerabilities in endpoint devices. Collaborating with infrastructure teams for onboarding medical devices and ensuring secure network segmentation.