Ivy Mark Baker

Experience MakerFull Time

Customer Service Representative Technical SupportFull Time

Quality Assurance AnalystFreelance / Project

• Job Details:Reviewing new audio transcriptions of qualified transcribers to make sure that they meet the guidelines of the company's policy. Maintaining a positive environment and giving out coaching sessions and warnings if needed to make sure that each transcriber of ours on the website has reached their goal. Analyzing audio scripts to text in calibration calls. Creating a profile for each employee and making sure to report it back to whom it may concern to complete the process of delivering it back to the Finance Department.