Mohamed Abdalla Mehanna
Senior Remote Hardware Technical Support at IBM
Giza, Egypt- Customer Service
- trouble shooting
- soft skills
- Microsoft Windows
- Customer Service
Work Experience
- Jan 2017 to present · 3 Years 8 Months
Senior Remote Hardware Technical Support at IBM
- Nov 2012 to present · 7 Years 10 Months
Product Support Services Specialist- Server System X IBM at IBM
- Aug 2010 to Aug 2012 · 2 Years
Italian Technical Support - Sony Vaio at Sykes Contact Center
- Sep 2009 to Jan 2010 · 4 Months
Italian Customer Service Agent in IBM Italy Switch board at IBM Global Process Services
Education
- Ain Shams University (ASU) - Egypt 1999 to 2003 · 4 Years
License Alalsun in Italian Language
- Al-Alsun Faculty - Egypt 1999 to 2003 · 4 Years
Bachelor's Degree in Italian Language and Literature
- Eltawfikya - Egypt 1999
High School - Thanaweya Amma
- el tawfkia - Egypt 1996 to 1999 · 3 Years
Bachelor's Degree in thanawya amma
SkillsTools and Fields of Expertise
- Customer Service
- trouble shooting
- soft skills
- Microsoft Windows
- Customer Service
- Technical Support
- Travel and Tourism
- IBM tecnology server
- MCSA
- Computer Hardware
- Software
Languages
Italian
Fluent
Training & Certifications
- microsoft · 2020
MCSA
- IBM · 2014
Networking Plus
- IBM · 2014
A+
- Russian culture Center · 2006
ICDL