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Mohamed Abdalla Mehanna

Senior Remote Hardware Technical Support at IBM

Giza, Egypt
  • Customer Service
  • trouble shooting
  • soft skills
  • Microsoft Windows
  • Customer Service

Work Experience

  • Senior Remote Hardware Technical Support at IBM

    Jan 2017 to present · 3 Years 8 Months
  • Product Support Services Specialist- Server System X IBM at IBM

    Nov 2012 to present · 7 Years 10 Months
  • Italian Technical Support - Sony Vaio at Sykes Contact Center

    Aug 2010 to Aug 2012 · 2 Years
  • Italian Customer Service Agent in IBM Italy Switch board at IBM Global Process Services

    Sep 2009 to Jan 2010 · 4 Months

Education

  • License Alalsun in Italian Language

    Ain Shams University (ASU) - Egypt 1999 to 2003 · 4 Years
  • Bachelor's Degree in Italian Language and Literature

    Al-Alsun Faculty - Egypt 1999 to 2003 · 4 Years
  • High School - Thanaweya Amma

    Eltawfikya - Egypt 1999
  • Bachelor's Degree in thanawya amma

    el tawfkia - Egypt 1996 to 1999 · 3 Years

Skills
Tools and Fields of Expertise

  • Customer Service
  • trouble shooting
  • soft skills
  • Microsoft Windows
  • Customer Service
  • Technical Support
  • Travel and Tourism
  • IBM tecnology server
  • MCSA
  • Computer Hardware
  • Software

Languages

  • Italian

    Fluent

Training & Certifications

  • MCSA

    microsoft · 2020
  • Networking Plus

    IBM · 2014
  • A+

    IBM · 2014
  • ICDL

    Russian culture Center · 2006
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