Isuru Peiris

Manager, E-Learning & Digital Content Development

• Job Details:Orchestrating ICT and technology training initiatives to empower communities, overseeing digital content production for training and marketing. Conducting training needs analysis (TNAs) to identify skills gaps and align program objectives. Leading hybrid e-learning sessions, managing trainer accreditation while adhering to quality standards. Developing evaluation mechanisms, leveraging data to assess program success, and refining content as needed. Building networks with subject matter experts and trainers, managing partnerships for resource acquisition. Strategizing budget allocations, ROI management, identifying funding channels, and ensuring resource optimization.

Assistant Manager – Learning & Development

• Job Details:Spearheaded digital learning projects, developed SOPs, and established roadmaps for digital L&D initiatives. Designed and executed technical and soft skills training programs tailored to organizational needs based on TNAs. Compiled training reports and performance analytics for senior leadership, supporting data-driven decisions. Provided continuous support for digital learning platforms, enhancing user experience and system efficiency.

Assistant Manager / Subject Matter Expert – Technical Training

• Job Details:Delivered procedural training in AML, CFT, KYC for six international regions, ensuring regulatory alignment. Adapted group-level compliance guidelines for local and regional relevance. Conducted quality checks and resolved queries, maintaining high compliance standards. Represented HSBC GSC Colombo in global forums, coordinating training standards across locations.