Basic Info
Israa Wahied Eldeen
2 years
Alexandria, Egypt
Bachelor's Degree
Experienced
Work Experience
|
Senior Customer Relations Specialist at Intercement
Experience DetailsSenior Customer Relations Specialist Customer Service/Support Experienced (Non-Manager) responsible for handling customer’s complaints and requests, developing client related reports, Identifying and developing problem solving methodologies to resolve customer issues and Ensuring delivering an outstanding customer service besides analyzing business development reports Company DetailsIntercement (multinational) Alexandria, Egypt, Egypt 501-1000 employees Construction - Industrial Facilities and Infrastructure N/A
Apr 2015 to present (2 years 3 months)
|
|
Export Customer Services Executive at EastMed Shipping Group
Experience DetailsExport Customer Services Executive Customer Service/Support Experienced (Non-Manager) responsible for arranging cargo movements to destinations overseas, assisting the sales team with quotations and client/product knowledge, Reviewing documentation such as commercial invoices and shipper’s export declaration Bills of Lading and ensuring each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost Company DetailsEastMed Shipping Group Alexandria, Egypt, Egypt N/A Logistics and Supply Chain N/A
Jun 2014 to Mar 2015 (9 months)
|
|
Credit Control Executive at DAMCO
Experience DetailsCredit Control Executive Accounting/Finance Entry Level Responsible for cash management and risk management, Ensuring that account receivables are collected promptly and Maintaining a system of controls over accounting transactions Company DetailsDAMCO (multinational) Alexandria, Egypt, Egypt N/A Logistics and Supply Chain N/A
Oct 2013 to Jan 2014 (3 months)
|
|
Customer Service representative at Sutherland Global Services
Experience DetailsCustomer Service representative Customer Service/Support Entry Level responsible for Resolving customer requests using effective communication and selling skills as well as using appropriate support tools, professionally guiding customers through steps to resolve billing problems in a timely fashion. Also responsible for ensuring that customer expectations are met and are in line with clients policies and practices Company DetailsSutherland Global Services (multinational) Alexandria, Egypt, Egypt 101-500 employees Outsourcing/Offshoring N/A
Dec 2012 to Jun 2013 (6 months)
|
Education
|
Bachelor's Degree in Economics
Education DetailsBachelor's Degree Economics Faculty of Economics and Political Science, Cairo University, Egypt C / Good / 65 - 75% Macro Economics Micro Economics Public Finance Management Political Sciences Statistics Mathematical Economics Economic Development Money & Banking N/A Faculty of Economics and Political Science, Cairo University
2008 - 2012
|
|
High School - Thanaweya Amma
High School DetailsThanaweya Amma Lycée la Liberté d’Alexandrie Egypt 2008 A / Excellent / 85 -100% N/A Lycée la Liberté d’Alexandrie
2008
|
Certifications
|
ICDL
Apr 2012
Certificate detailsICDL Apr 2012 N/A N/A N/A Cairo University N/A |
Training and Courses
Training/Course DetailsFinance Department Jul 2010 Abu Qir Petroleum Internship for one month at the Finance Department-Payables Section |
|
Banking & Treasury at General Motors
Aug 2010
Training/Course DetailsBanking & Treasury Aug 2010 General Motors Internship for one month at the Finance Department-Banking and Treasury Section |
Likes and Dislikes
Last update more than 3 months ago.
Profile Skills and Keywords
AccountingBanking & TreasuryConstruction - Industrial Facilities And InfrastructureCredit Control ExecutiveCustomer ServiceCustomer Service RepresentativeCustomer ServicesDAMCOEconomicsEnglishExport Customer Services ExecutiveFinanceFinance DepartmentICDLInsuranceIntercementInternetLogistics & Supply ChainLogistics And Supply ChainMicrosoft OfficeOffshoringOutsourcingSenior Customer Relations SpecialistSupportSutherland Global ServicesSelf-assesed Skills
Tools and Technologies
Internet
: 
: 
: 
Microsoft Office
: 
:
: 
Fields of Expertise
Customer Services
:
: 
:
Logistics & Supply Chain
: 
:
: 
Online Presence
