Basic Info

Israa Wahied Eldeen

2 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Customer Relations Specialist at Intercement

Experience Details

Senior Customer Relations Specialist

Customer Service/Support

Experienced (Non-Manager)

responsible for handling customer’s complaints and requests, developing client related reports, Identifying and developing problem solving methodologies to resolve customer issues and Ensuring delivering an outstanding customer service besides analyzing business development reports


Company Details

Intercement (multinational)

Alexandria, Egypt, Egypt

501-1000 employees

Construction - Industrial Facilities and Infrastructure

N/A

Apr 2015 to present (1 year 8 months)
Export Customer Services Executive at EastMed Shipping Group

Experience Details

Export Customer Services Executive

Customer Service/Support

Experienced (Non-Manager)

responsible for arranging cargo movements to destinations overseas, assisting the sales team with quotations and client/product knowledge, Reviewing documentation such as commercial invoices and shipper’s export declaration Bills of Lading and ensuring each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost


Company Details

EastMed Shipping Group

Alexandria, Egypt, Egypt

N/A

Logistics and Supply Chain

N/A

Jun 2014 to Mar 2015 (9 months)
Credit Control Executive at DAMCO

Experience Details

Credit Control Executive

Accounting/Finance

Entry Level

Responsible for cash management and risk management, Ensuring that account receivables are collected promptly and Maintaining a system of controls over accounting transactions


Company Details

DAMCO (multinational)

Alexandria, Egypt, Egypt

N/A

Logistics and Supply Chain

N/A

Oct 2013 to Jan 2014 (3 months)
Customer Service representative at Sutherland Global Services

Experience Details

Customer Service representative

Customer Service/Support

Entry Level

responsible for Resolving customer requests using effective communication and selling skills as well as using appropriate support tools, professionally guiding customers through steps to resolve billing problems in a timely fashion. Also responsible for ensuring that customer expectations are met and are in line with clients policies and practices


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt, Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Dec 2012 to Jun 2013 (6 months)

Education

Bachelor's Degree in Economics

Education Details

Bachelor's Degree

Economics

Faculty of Economics and Political Science, Cairo University, Egypt

C / Good / 65 - 75%

Macro Economics Micro Economics Public Finance Management Political Sciences Statistics Mathematical Economics Economic Development Money & Banking

N/A

Faculty of Economics and Political Science, Cairo University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Lycée la Liberté d’Alexandrie

Egypt

2008

A / Excellent / 85 -100%

N/A

Lycée la Liberté d’Alexandrie
2008

Certifications

ICDL
Apr 2012

Certificate details

ICDL

Apr 2012

N/A

N/A

N/A

Cairo University

N/A

Training and Courses

Training/Course Details

Finance Department

Jul 2010

Abu Qir Petroleum

Internship for one month at the Finance Department-Payables Section

Training/Course Details

Banking & Treasury

Aug 2010

General Motors

Internship for one month at the Finance Department-Banking and Treasury Section

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingBanking & TreasuryConstruction - Industrial Facilities And InfrastructureCredit Control ExecutiveCustomer ServiceCustomer Service RepresentativeCustomer ServicesDAMCOEconomicsEnglishExport Customer Services ExecutiveFinanceFinance DepartmentICDLInsuranceIntercementInternetLogistics & Supply ChainLogistics And Supply ChainMicrosoft OfficeOffshoringOutsourcingSenior Customer Relations SpecialistSupportSutherland Global Services

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Services

Customer Services

: Expert

: High

:

1-3 years

Logistics & Supply Chain

Logistics & Supply Chain

: Intermediate

: High

:

Less than 1 year

Online Presence

https://www.linkedin.com/in/israa-wahied-eldeen

Like Israa`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Israa's full profile and find more great talent and professionals to join your team.