Israa El Hassan

Administrative Assistant at Scope Investment

Dubai, United Arab Emirates

Scope Investment

Oct 2022 - Present -2 yrs, 9 months

United Arab Emirates , Dubai

Job Details:Manage executives travel arrangements including itineraries, accommodations, and transportation, optimizing travel schedules. • Coordinate communications between various departments to schedule meetings and keep company employees informed on critical matters. • Manage executive calendars while supporting administrative team to facilitate smooth operational flow. • Apply for the employees medical insurance. • Keep records for all the employees data and documents.

Deutsche Bank

Sep 2021 - Sep 2022 -1 yr

Job Details:• Served as the primary liaison for the COO’s office, managing daily operations and ensuring seamless administrative support. • Organized high-level meetings and coordinated room bookings, improving scheduling efficiency and resource utilization. • Facilitated communication across departments, enhancing inter-departmental collaboration and workflow. • Issued visitors and vendors accesses. • Prepared new landlord accesses and parking accesses

Senior ReceptionistFull Time
Jan 2018 - Jul 2021 -3 yrs, 6 months
United Arab Emirates , Dubai
- Job Details:• Provided administrative support to ensure efficient operation of the office, contributing to the maintenance of service standards. • Coordinated internal and external communications, managing correspondence and streamlining information flow. • Participated in Kaizen activities, identifying and implementing process improvements to enhance customer satisfaction. • Managed inventory and office supplies, ensuring the availability of necessary materials and cost-effective purchasing. • Maintained NPS, CSV above targets.
Customer relations executiveFull Time
Nov 2016 - Dec 2017 -1 yr, 1 month
United Arab Emirates , Dubai
- Job Details:• Delivered high-level customer service, resolving complaints with a 95% satisfaction rate, strengthening customer loyalty. • Analyzed customer feedback to develop strategic improvements in service delivery, driving business growth. • Conducted satisfaction surveys and compiled reports for management review, influencing company-wide service enhancements. • Built and maintained strong relationships with customers, fostering a positive brand image and repeat business.

Amsterdam clinics

Jun 2015 - Nov 2016 -1 yr, 5 months

Egypt , Alexandria

Job Details:• Led reception team in delivering exceptional customer service, ensuring efficient patient and visitor management. • Coordinated the activities of the reception area, streamlining processes and enhancing the visitor experience. • Managed appointment scheduling and patient information systems, improving accuracy and patient satisfaction. • Oversaw compliance with health and safety protocols, ensuring a safe and welcoming environment for all visitors.

Bachelor's Degree in faculty of arts archaeology dep.
Alexandria University (ALEXU)
Jan 2006 - Jan 2012 - 6 yr
High School - Thanaweya Amma
El Manar Language school
Jan 2005

Insanity