IY
Israa Yasser
Financial Planner at Vodafone UK - Vois
Cairo, EgyptWork Experience
Vodafone UK - Vois
Mar 2024 - Present -1 yr, 4 months
Egypt
- Job Details:+ Managed time effectively to handle multiple customer queries simultaneously without compromising service quality. + Maintained comprehensive knowledge of company products, services, and policies to provide informed support. + Gave out information and advice about available home broadband options.
Mina A Salam Hotel - Madinat Jumeirah
Sep 2022 - Nov 2023 -1 yr, 2 months
United Arab Emirates
- Job Details:+ Balanced customer requirements and budgets against travel goals and industry trends to create optimal packages. + Assisted customers with finding favorable rates for desired reservation dates, times and locations.
Mercure Hotel Suites and Apartments
Feb 2022 - Aug 2022 -6 months
United Arab Emirates
- Job Details:+ Answered general questions, gathered nature of visit and directed to specific offices. + Helped office staff prepare reports and presentations for internal or client-related use.
Mercure Hotel Suites and Apartments
Jan 2022 - Feb 2022 -1 month
United Arab Emirates
- Job Details:+ Responded to customer inquiries with patience and positivity to establish excellent first impression. + Handled customer complaints using strong engagement, research and issue-resolution skills. + Connected callers with appropriate professional, department, or business.
Education
Bachelor's Degree in English Language and Literature
Cairo University (CU)Jan 2018 - Jan 2021 - 3 yr
Skills
Languages
Arabic
AdvancedRussian
IntermediateEnglish
Beginner