IY

Israa Yasser

Financial Planner at Vodafone UK - Vois

Cairo, Egypt

Work Experience

  • Financial Planner

    Vodafone UK - Vois

    Mar 2024 - Present -1 yr, 4 months

    Egypt

    • Job Details:+ Managed time effectively to handle multiple customer queries simultaneously without compromising service quality. + Maintained comprehensive knowledge of company products, services, and policies to provide informed support. + Gave out information and advice about available home broadband options.
  • Client Service Representative

    Mina A Salam Hotel - Madinat Jumeirah

    Sep 2022 - Nov 2023 -1 yr, 2 months

    United Arab Emirates

    • Job Details:+ Balanced customer requirements and budgets against travel goals and industry trends to create optimal packages. + Assisted customers with finding favorable rates for desired reservation dates, times and locations.
  • Short Stay Receptionist

    Mercure Hotel Suites and Apartments

    Feb 2022 - Aug 2022 -6 months

    United Arab Emirates

    • Job Details:+ Answered general questions, gathered nature of visit and directed to specific offices. + Helped office staff prepare reports and presentations for internal or client-related use.
  • Telephone Operator

    Mercure Hotel Suites and Apartments

    Jan 2022 - Feb 2022 -1 month

    United Arab Emirates

    • Job Details:+ Responded to customer inquiries with patience and positivity to establish excellent first impression. + Handled customer complaints using strong engagement, research and issue-resolution skills. + Connected callers with appropriate professional, department, or business.
  • Education

    • Bachelor's Degree in English Language and Literature

      Cairo University (CU)

      Jan 2018 - Jan 2021 - 3 yr

    Skills

    Languages

    • Arabic

      Advanced
    • Russian

      Intermediate
    • English

      Beginner
    Share this Profile