Israa Samy

customer service senior officer

• Job Details:resolving client queries and complaints, opening bank accounts for new and existing customers, manage transactions, and close accounts when necessary, settling credit cards due amounts, recommending and explaining banking services and products to clients based on their needs, presenting and cross-selling banking services and products such as loans, credit cards and prepaid cards to existing and prospective clients, building relationships with current and prospective clients as a foundation to promote the bank's products, maintaining accurate records of all transactions, performing administrative duties, such as data entry and filing

operations junior officer

• Job Details:reconciling the transactions initiated at the front offices, managing and processing various financial transactions for corporates and individuals, including deposits, withdrawals, internal and external transfers, and cheques, maintaining accurate records of transactions and customer accounts, ensuring data integrity and confidentiality, working closely with other departments such as treasury and compliance to support overall banking operations

travel agent

• Job Details:providing travel advices to customers, selling and coordinating transportation, accommodations, insurance, tours and activities, resolving any issues faced by the travelers