Israa Salah

Fetchr

• Acting as Quality assurance team leaderFull Time

  Nov 2018 - Jun 2019 -7 months

  Egypt , Cairo
• Senior Quality Assurance ExecutiveFull Time

  Jan 2016 - Nov 2018 -2 yrs, 10 months

  Egypt , Cairo

  • Job Details:Quality Assurance Executive at Fetchr : Multinational Shipping company based in (UAE/ KSA/ Bahrain/ Egypt). Joining date: January 2016 (English environment)  Analyze/audit service incident data and customer surveys.  Provides structured and timely recommendations to management and operations teams.  Perform new hires post-training to determine readiness.  Develop and conduct targeted group coaching sessions.  Assess existing practices and procedures for process improvement opportunities.  Gather data and analyze trends or patterns affecting quality.  Collaborate with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.