Israa Gomaa Hassan
Data Entry Specialist
Qalubia, EgyptWork Experience
Complaints OperatorFull Time
RESALA Organization
Jul 2016 - Oct 2016 -3 months
Egypt , Giza
- Job Details:*Iam receiving the Donor's complaint by the public relations department then trying to know the reasons for this complaint to transform it to the concerned department. *following up with the other departments until the problem to be solved. *Answering the phone by the public Relations department when there is a very angry donor to handle him and solve his problem.
Public RelationsInternship
EgyptAir
Mar 2015 - Apr 2015 -1 month
Egypt , Cairo
- Job Details: EGYPTAIR is one of the world’s pioneer airlines. Established in May of 1932, it became the seventh carrier in the world. I was involved in: 1- Dealing with the private cases. 2-Controlling the Fast track. 3-Helping people by customer service Centre.
Education
Bachelor's Degree in Tourism & Hotel Management
Helwan UniversityJan 2011 - Jan 2015 - 4 yr
Activities
HR Member at Riadco 2000
Volunteering
Oct 2014 - Mar 2015 -5 months
Research & Development Member at X Project Team
Volunteering
Oct 2014 - Mar 2015 -5 months
Languages
Arabic
FluentEnglish
Intermediate
Training & Certifications
Microsoft Office 2013
Computek Center·2016